Technical Support Engineer

Circa £35,000 per annum + Benefits

Circa £35,000 per annum + Benefits

Are you a skilled Technical Support Engineer or Customer Service Advisor looking for your next opportunity to develop and progress within your career This is a great opportunity to establish yourself at the forefront of an industry-leading electronics specialist and become a product expert in this office-based role.

With a rich history dating back to the mid-'60s, my client provides the distribution, installation and ongoing technical support for all Security, Video and Audio technology needs within the commercial and industrial market. They are currently looking for a skilled Support Engineer to support their IP Intercoms and Access Control team.

• Handle and take ownership of technical queries for IP intercom and Door Access hardware and software platforms
• Provide support and advice to internal and external sales, marketing and engineering teams
• Respond to incoming support requests
• Assist in pre-sales technical quotations in collaboration with the sales team
• Maintain and acquire technical knowledge for our full range of IP intercom and Door Access products
• Evaluate new products and provide feedback to suppliers where required
• Keep up to date with security and industry technology trends and standards.

• 2 Years Minimum, in a customer-facing support role
• Qualified apprentice, Diploma or above, or equivalent QBE I.T hardware, security or technology-based subject
• Essential Knowledge of IP Security Systems Intercom, Door Access or CCTV
• Basic Knowledge of IP Networking IP, DNS, Gateways etc.
• Basic Knowledge of SIP / VoIP Communications is ideal but not essential.
• Problem-Solving
• IT Literate
• Great Communication and customer service
• Ability to work on own initiative
• Time management, prioritising work and working to deadlines.
• A full driving licence is desirable

• Starting salary up to £35000 per annum
• Monday to Friday 8:30 am-5 pm
• 23 Days Holiday + 8 Bank hols
• Free Parking
• Accessible via public transport
• Monthly bonus depending on department sales performance

About Precision People

Precision People is a leading recruitment agency that specialises in sourcing top talent for Engineering, Technical, Sales and Senior Management roles across a wide range of industries. With a focus on precision and quality, their team of expert recruiters works tirelessly to match the best candidates with the right employers, ensuring that both parties benefit from a successful partnership.

Precision People has the expertise and resources to help you find the perfect role. With a deep understanding of the industry and a commitment to excellence, they have built a reputation for delivering exceptional results and exceeding their candidate's expectations.

Interested

To apply for the Technical Support Engineer position, here are your two options:

• "This is the job for me When can I start" - Call now and lets talk through your experience. Ask for Mollie Todd on 0116 254 5411 between 8.30 am - 5.30 pm.
• "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know.

PPDEL