Customer Support Assistant
HR GO Ashford
Customer Support Assistant
Job posted by: Carly JamesShare Job
- emailEmail a friend
Salary: £25,000 per annum
Working Hours: Mon-Fri 09:00AM - 17:30PM (Office based)
Location: Ashford
We are excited to be assisting an award winning local organisation in their search for a Customer Support Assistant. As a business they pride their selves on exceeding customer expectations, if you have a passion for offering great customer service then this is the role for you!
Duties include:
- Provide first-line support via phone and email.
- Resolve customer issues by troubleshooting hardware and software problems.
- Escalate complex issues to higher-level support
- Follow up with customers to ensure their issues are resolved
- Process new hardware orders from start to end
- Arrange installation and configuration of hardware
- Document all customer interactions and troubleshooting steps in the CRM system
- Courtesy calls to existing customer base
Skills/experience required:
- Previous experience in an admin/customer service role is essential
- Strong communication skills both written and verbal
- Confident with MS Office
Ashford
About the role
What’s in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where...
McDonald'sBrentwood, 40 mi from Ashford
a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs...
TescoFolkestone, 14 mi from Ashford
About the role
You will be responsible for0
You will need0
What’s in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you...