Virtual Host (25 - 30 Hours a Week) - Reading

About Our Client

Virtual Host, Berkshire: The client is a forward-thinking organisation dedicated to delivering professional online training and courses. They specialise in creating impactful learning experiences through advanced digital tools, fostering skill development and growth.

Job Description

Virtual Host, Berkshire:

As a Temporary Virtual Host, responsibilities include:

• Managing virtual meetings via Teams and Zoom, including camera, microphone, and breakout room settings.
• Assisting attendees with technical queries during live sessions.
• Taking accurate notes using meeting text boxes.
• Facilitating smooth screen sharing for hosts and participants.
• Monitoring and responding to raised hands or questions promptly.
• Providing remote troubleshooting for Teams and Zoom on PCs and Macs.
• Installing, uninstalling, and re-configuring Teams and Zoom software remotely.
• Supporting multiple virtual sessions simultaneously, ensuring timely assistance.
• Confident Customer Service to support paying customers

The Successful Applicant

The ideal candidate will have:

• Reliable internet access and a suitable home working setup.
• Be available each week for circa 25 - 30 hours, with exact shifts released at start of each month
• Good IT and systems skills - you need to be able to go into customers remotely and install/uninstall programs and modules
• Proven experience with Teams and Zoom, including advanced features.
• Strong multitasking skills and the ability to support multiple users at once.
• Excellent communication skills, with a calm and patient approach.
• Experience in remote technical troubleshooting for PCs and Macs.
• Confidence in re-configuring and re-installing software remotely.
• A proactive attitude with a focus on problem-solving.
• Strong organisational skills and attention to detail.

What's on Offer

Circa £90.00 per day paid on a half day basis.

A training session could last from 1.5 - 4 hours at the same half day pay rate. (you need to be happy with this situation if you apply)