Infrastructure Engineer
Job overview
The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.
We are excited to offer an opportunity for an enthusiastic, skilled and experienced Infrastructure Engineer to join our dynamic team. In this pivotal role, you will collaborate with an existing Infrastructure Engineer and technical Infrastructure Manager to support business-as-usual activities and play a crucial role in the development and support of the infrastructure.
As part of a small, agile team, your ability to adapt and support various areas of the business and technology will be crucial. This role is ideal for someone who thrives in a fast-paced, innovative environment and is eager to contribute to major projects that impact the entire organisation.If you are passionate about making a significant impact and looking for a challenging yet rewarding opportunity, we would love to hear from you.
Special Clearance/DBS required.
Potential applicants can contact Jamie Pearson at [email protected] for an informal chat if you have any questions regarding the role.
We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.
Interviews will be held between 4th/6th June 2025.
Main duties of the job
The NHSCFA Technology function develops, secures, supports, and operates systems in support of NHSCFA operations. Business critical back-office and internet deployed digital applications are provided to support NHSCFA business streams.
The Infrastructure Engineer is a key role within the NHSCFA Information Systems team, supporting the ICT cloud and on-premise Infrastructure and Data network services to ensure the provision of an efficient and reliable service across all NHSCFA offices and to its remote workers.
Working for our organisation
We have offices based in Coventry, Newcastle and London and offer flexible, hybrid, office and home-based working. In addition to the advertised salary working in the London area will attract High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities.We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability.
If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC.
The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.
Detailed job description and main responsibilities
As an Infrastructure Engineer, you will support the Infrastructure Manager to deliver innovative ICT projects, support, and develop the provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices / ITIL processes and other relevant service delivery framework.Working with key suppliers, support the configuration and ongoing management of the NHSCFA infrastructure / network environment, including design and run cost optimisation.
Please see full Job Description and Person Specification
Person specification
Knowledge and Experience
Essential criteria- Extensive knowledge and experience in developing, implementing and supporting a national IT infrastructure and associated services.
- Significant experience in supporting and troubleshooting complex IT solutions.
- Proven track record of delivering improved outcomes for internal and external customers using technology and creative approaches.
- Ability to analyse technical designs and provide technical assurance for supplier designs and proposals.
- At least one of the following:
- Experience in building effective business relationships across the organisation and with suppliers and partners, facilitating collaboration among diverse stakeholders.
- Experience in implementing policies aligned with strategic plans.
- Ability to influence the allocation and management of resources for assignments.
Proven experience in designing strategies within a multi-supplier environment.
Desirable criteria- Experience of ISO20000 Service Management
- Experience of ISO27001 Security Management Standards.
- Experience of ITIL Service Management
Specialist Knowledge
Essential criteria- Infrastructure Services:
- Good knowledge of Microsoft Azure services
- Experience with Active Directory
- Knowledge of DNS management
- Understanding of DHCP configuration
- Ability to create and manage Group Policy Objects (GPO)
- Network/Firewall Technologies
- SAN and NAS Storage Administration
- Experience with Windows Servers
- At least 2 of the following
- Experience with Linux Servers
- Proficiency in VMWare vSphere
- Proficiency in PowerShell scripting
- Experience with Microsoft Intune
- Familiarity with Exchange Online
- Knowledge of SharePoint administration
- Optimisation of digital cloud-based solutions
- Team and Line Management, including staff development
Qualifications
Essential criteria- Degree level qualification or equivalent experience in managing and developing complex IT Infrastructure / Systems OR Industry Recognised Qualifications e.g.
- Infrastructure service/system
- Architecture management of a significant ICT implementation
- Knowledge and experience of network/firewall technologies
- Knowledge and experience of Office 365 administration
- Designing and Implementing Microsoft Azure Networking Solutions (AZ-700)
- Agile project management certification
- ITIL v4 certification
- Prince 2 certification
Communication Skills
Essential criteria- Clearly demonstrates impactful communication skills (oral, written and presentation) , articulating complex ideas to broad audiences.