London - Medical Secretary

We are seeking a detail

• oriented and reliable Medical Secretary with experience in healthcare administration, particularly in writing referrals and processing insurance forms.

The ideal candidate will play a crucial role in ensuring accurate documentation, timely communication with healthcare providers and insurers or stakeholders, and maintaining strict patient confidentiality .We are looking for a detail-oriented and reliable Medical Secretary with experience in healthcare administration, particularly in writing referrals and processing insurance forms.

The ideal candidate will play a critical role in ensuring accurate documentation, timely communication with healthcare providers and insurers, and maintaining strict patient confidentiality.

• Accurately prepare, submit, and track medical referrals to specialists, hospitals, and ancillary service providers.
• Coordinate with physicians and patients to gather necessary documentation and information.
• Follow up with external providers to confirm appointment scheduling and the completion of referrals.

• Complete and submit insurance forms (e.g., prior authorisations, claims forms, and medical necessity documentation).
• Liaise with insurance companies for pre-certifications, approvals, and clarifications.
• Track the status of submitted forms and provide updates to patients and providers as needed.

• Maintain strict confidentiality of all patient records and personal information.
• Comply with UK GDPR regulations and institutional policies related to patient data privacy.
• Ensure that all electronic and paper documentation is securely stored and accessible only to authorised personnel.

• Answer phone calls, respond to inquiries, and relay messages accurately.
• Maintain updated records in the electronic medical record (EMR) system.
• Assist with general administrative tasks such as scheduling, filing, and correspondence.