Housing Liaison Officer - London
Location: East London, London Borough Council
Contract Details: Temporary, Hybrid
Salary: £21.23 - £27 per hour
About Our Client:We are a dynamic and community-focused London Borough Council dedicated to improving the lives of residents through exceptional housing services.
Benefits & Perks:
- Competitive hourly rate
- Full-time working pattern
- Convenient office location just 3 minutes from train station
- Opportunities for personal and professional development
- Supportive and inclusive work environment
Responsibilities:
- Engage with residents to address housing inquiries and provide expert advice on fire safety and compliance.
- Coordinate resident meetings and facilitate multi-agency collaborations.
- Conduct property inspections to identify and resolve fire safety hazards.
- Support vulnerable residents in sustaining tenancies and addressing tenancy breaches.
- Manage and investigate breaches of lease and tenancy agreements.
- Represent the organisation at Court or Tribunals when necessary.
- Maintain accurate records and utilise IT systems for monitoring and reporting.
Essential (Knowledge, skills, qualifications, experience):
- Understanding of multi-tenure housing management.
- Specialist knowledge in areas such as Fire Safety, Housing Compliance, or Resident Engagement.
- Strong communication skills with the ability to engage effectively with diverse audiences.
- Experience in a resident services environment, focusing on compliance and resident satisfaction.
- Ability to work independently and as part of a team, prioritising workloads effectively.
Desirable (Knowledge, skills, qualifications, experience):
- Experience in tenancy sustainment and engagement strategies.
- Familiarity with key housing legislation and best practises.
- Knowledge of health and safety regulations.
- Experience in delivering value for money in service provision.
- Experience using Northgate system
Technologies:
- Proficient in various IT systems for record keeping and reporting.
If you are passionate about housing and making a real difference in the community, we invite you to apply! Please submit your CV detailing your relevant experience and why you would be a great fit for this role.
We can't wait to hear from you!
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