College Operations Team Leader - Durham
The Department
The Operations Directorate: Elevating the Student and Staff Experience
The Operations Directorate is integral to the Colleges and Student Experience Division, dedicated to providing a world-class experience for our diverse student and staff communities, which is essential to our students' learning journey. Our passionate team delivers services and facilities across 15 colleges, including catering, housekeeping, reception, security, and maintenance.These resources create a safe environment where our students can live, work, dine, socialise, and thrive together.
Within the Operations Directorate, we have three key areas:
- University Catering: Our robust catering team of 500 ensures fresh, exciting, and diverse dining experiences throughout our colleges, catering to the unique needs of our University Community, which includes students, staff, and visitors, and offer expert advice on bar management.
- College Operations: With over 200 dedicated professionals, we provide residential services within the colleges as well as supporting student and non-student-led events.
- Retail Services: Our branded retail catering and merchandise outlets offer an enticing array of menus and high-quality products thoughtfully presented to enhance the shopping experience for our students and staff whilst building positive relationships via efficient service and attentive staff.
Specific Role Information
The core focus of the role is to act as the promoter of standards delivered within their area on a day-to-day basis. The post-holder will be the first point of contact for operational issues that arise, and liaise with their line manager, to identify solutions, whilst ensuring that any university-wide common themes may be identified.They will have an awareness of risks to service and mitigate them through effective solutions to support the delivery of all planned activities.
The post-holder will be expected to have an awareness of the operational activities being supported by the other College Operations Team Leader(s) and Operations Co-ordinator(s), in order to ensure a consistent service is delivered. The post-holder will also have an awareness of the needs of the key stakeholders across the University, but more specifically within their own area.
The working week will be full time five days out of seven, primarily Monday to Friday, but will include occasional evening and weekends, during busy periods as business demands.
Contact details
If you would like to have a chat or ask any questions about the role, Chris Finnemore would be happy to speak to you. c.