Income Officer

THE ROLE

As an Income Recovery Officer, you will be joining an Income Team within a Housing Association based in Sevenoaks, and will be responsible for maximising income recovery efforts across all tenures, ensuring tenancy sustainment, and managing arrears cases through to completion. Key responsibilities include:

• Prompt recovery of rent arrears and other debts across general needs, shared ownership, and supported tenancies
• Managing rent accounts and providing tailored support for tenants to sustain tenancies
• Communicating with tenants through calls, letters, home visits, and unannounced visits to resolve arrears cases
• Representing West Kent Housing in Court proceedings, including preparing legal documents and statements
• Serving Notices of Seeking Possession and representing cases with a high level of accuracy
• Supporting tenants with benefit advice and providing referrals for additional support services
• Consistently achieving KPI targets to reduce arrears percentages

THE CANDIDATE

The successful candidate will have previous experience in a similar income recovery or housing role, with a focus on delivering outstanding customer service and meeting challenging targets. Additional requirements include:

• Proven track record in effective income recovery and arrears management
• Experience in court representation and legal process management
• Strong communication skills for tenant outreach and negotiation
• Ability to perform home visits and maintain professional boundaries
• Understanding of welfare benefits and referral processes

The pay range for the role is £20.00 to £22.00 per hour LTD company rate. The PAYE equivalent is £17.05 to £18.76 per hour, inclusive of holiday.

HOW TO APPLY

To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role further