Head of Retail
We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
Based at our iconic heritage site in Covent Garden, the RBO Shop is open to our visitors and customers daily from midday, as well as operating an online arm. We are now looking to appoint a Head of Retail to lead on managing the retail experience for our in-store and on-line customers, the retail operation and our busy retail team.Reporting to the Commercial Director, this role has an ongoing strategic remit, as you plan for growth and look for business development opportunities. If you enjoy working across operations, strategy and business development, this role offers an excellent career opportunity within retail in an arts organisation.
Our ideal candidate will be an experienced and dynamic team leader who will effectively contribute to the Audiences and Commercial division senior leadership team. They will also be able to demonstrate:
- A track record of managing a small retail operation (in store and on-line) as part of a larger business
- Experience of growing an on-line business, drawing on data, customer insight, the user experience, market trends and opportunities
- The ability to manage all aspects of the retail operation successfully, from product development to customer communications and marketing, with experience and insight into which activities can add most value in the customer journey
- A strong understanding of key drivers for growth in developing a retail strategy, able to conduct supporting research and analysis of opportunities and risks
- Experience in leading a modern retail function with a multi-disciplinary team and creating an environment where team members can do their best work
A passion for the arts and the role of the arts in society will be highly regarded but previous experience in the sector is not a pre-requisite. We are looking for candidates with the commercial experience and drive to help us meet our ambitious growth targets and are open to hearing about your transferable skills.
The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.
A full job description and RBO information pack can be found on the careers site, via the 'Apply' link.