Customer Service Representative - London - ref. u20048715

PLEASE NOTE: We will only consider applicants who research our company Dot Dot Loans and provide a brief overview of what we do in their application.

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This entry-level, fully remote position is perfect for individuals looking to start their career in financial services while delivering exceptional support to our clients.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat.
• Assist with account setup, payment processing, and general inquiries.
• Provide accurate information about products and services.
• Update and maintain customer records in the CRM system.
• Handle customer complaints professionally and escalate when necessary.

Requirements:

• Strong communication and problem-solving skills.
• Reliable internet and a quiet workspace.
• Proficiency in basic computer skills; training provided for specific tools.
• High school diploma or equivalent (prior experience preferred but not required).

What We Offer:

• Comprehensive training and career development.
• Remote work flexibility.
• Competitive salary and benefits.
• A supportive, inclusive, and collaborative environment.

Both part-time and full-time hours available for this role.

Part-time hours may vary, including day shifts, evening shifts, and weekends. Your availability will be discussed during the second phase of interviews, which will be conducted via Zoom, Skype, or Google Meet.