Patient Access Clinic Coordinator | University Hospitals Bristol and Weston NHS Foundation Trust
Do you thrive in a fast paced environment?
Do you want to make a contribution to the NHS?
Would a flexible approach to working with a hybrid mix of home and office based hour’s interest you?
Have you got an interest in delivering excellent customer services?
The Patient Access Team has an exciting opportunity to join our dynamic team as a Patient Access clinic coordinator on a 12 month fixed term position (maternity cover). This position is well suited to an individual looking to work and gain experience in a thriving and supportive team where training and development is paramount.The team has a unique trust wide insight into patient services, allowing the successful candidate valuable experience with both medical and surgical bookings/processes for a wide range of specialties, offering our team valuable transferable skills to be able to support them in progressing in their NHS career.
The Patient Access Team provides aMonday to Friday 8.00 to 17.00 patient booking service. Post holders will be required to work shifts to cover these opening hours. The Patient access office is closed bank holidays.
Part time 22.5 hours - Fixed term (12 months)
Flexible/home/office working
The post holder will work within University Hospitals Bristol & Weston on our Weston site. The role includes, to book, cancel and alter patient appointments using the Trust’s Patient Administration System and will include ensuring this is done in accordance with the Patient Access Policy and local Referral to Treatment (RTT).The role of clinic coordinator is often the first point of contact for patients starting their treatment. The role is therefore responsible for setting a high level of patient care and reflecting the Trust’s Values. The department provides a quality patient booking service for all patients, including monitoring and booking the Trusts elective waiting lists in guidance with the trusts waiting time policies and procedures, ensuring maximum efficiency is gained from existing capacity.
Ensuring patients are scheduled in line with local and national guidelines including responsibilityfor accurate data recording regarding outpatient appointments using trust patient access systems.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
This advert closes on Friday 8 Nov 2024