Ward Administrator

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.

As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.

Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.

For more information visit our website via Lancashire & South Cumbria NHS FT.

Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.

Job overview

An exciting opportunity has arisen for a Band 3 Team Administrator to join the fantastic team in the Harbour, Hospital, Blackpool.

You will have a caring and flexible approach to meet service requirements and will work well both in a team and independently. We are seeking an enthusiastic individual who is able to take on new challenges and provide the best possible service to clinicians, nurses and families alike.

The purpose of this role is to provide an efficient and high standard of administrative service to the ward; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of data recording.

The post holder will be required to work flexibly in response to the needs of the networks administrative service providing cover on various sites as directed by their Line Manager to ensure continuity of a quality service provision.

Due to the nature of the role we can only accept applications from those age 18+.

Hours/ Sessions per week: 37.5 Hours per week

• Act as a first point of contact for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries regarding admission, discharge, visiting times.
• To demonstrate good communication skills when dealing with patients, families, multidisciplinary teams, other departments and hospitals and community health professionals.
• Answering the telephone in a professional and welcoming manner, responding to enquiries where possible and escalating appropriate enquiries to the nursing or medical team.
• Contacting the ward for visitors and non-ward staff as appropriate.
• Liaise with other departments/hospitals to obtain medical records. Filing investigation reports into patient file.
• To use a professional approach and demonstrating tact, diplomacy, persuasive skills and empathy - referring on to ward manager/co-ordinator where appropriate.
• Regularly check emails throughout the working day.
• Order staff uniforms as and when required through eProcurement.
• Attend Ward Governance Meetings and minute as well as other meetings when required.
• Regular staff filing is kept up to date daily.
• Input Supervisions and Appraisals.

Working for our organisation

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information please visit our website via Lancashire & South Cumbria NHS FT

• Complete any adhoc jobs requested by the Ward Manager / Deputy, in line with the needs of the service.
• Ensure bank shifts on Healthroster / Safe care are approved daily.
• Ensure all asset logs are completed for Ward and Admin Office.
• Ensure all demographics are up to date on RiO.
• Ensure all 132 Rights are updated on Nerve centre daily.

Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role.

For further details / informal visits contact:

Person specification

Education/Qualification

• NVQ Level 3 in Customer Care – or equivalent experience
• Demonstrable commitment to continuous personal development

Knowledge

• Intermediate knowledge of a range of administrative procedures and practice

• Knowledge of mental health issues

Experience

• Previous experience in customer services or administration

• Previous experience as a Ward Administrator

skills and Abilities

• Excellent communication and interpersonal skills
• Proactive with the ability to make decisions and solve routine problems
• Take a flexible approach to duties and working hours to ensure essential tasks are covered and completed
• Productive team member with the ability to work independently as required

Use of Artificial Intelligence (AI)

Please be aware, the use of Artificial Intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. Failure to do so, may result in your application being withdrawn.

We want to highlight the importance of integrity and authenticity in your application form, and ask you to use AI tools responsibly to ensure your application form is a true reflection of your skills, knowledge and experiences.

We are looking for you to demonstrate personal experiences of how you meet the essential criteria and as an NHS Employer, we value authenticity and honesty.

Please consider that AI-generated content may lack specificity and fail to address key criteria outlined in the job description providing impersonal and inaccurate information.

Please ensure that you read the person specification attached below as your application will be measured against this document.

Applications from job share partners are welcome and other forms of flexible working will be considered for all posts.

For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).

You are advised to consider applying for LSCft vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within three weeks of the closing date then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.

LSCft is committed to celebrating difference as an asset and we know that recruiting talent from diverse backgrounds helps to create a more flexible, creative and effective workforce. We actively challenge discrimination and welcome applications from people regardless of age, disability (particularly those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion or belief or sexual orientation.

Our goal is for the Trust to be truly representative of the communities we serve so we are particularly keen to receive applications from people in under-represented groups. If there is anything you’d like to discuss in relation to your application then please ask.