Telecare Officer

The ideal candidate will have a relevant Telecare experience or a related background. The role will involve:

This expertise helps ensure smoother operations and improves the experience for the clients we serve.

Key Responsibilities:

• Efficient Front-Line Service Contribute to a team that provides a comprehensive and effective Telecare service. This includes offering information, advice, and assistance to service users, customers, and agencies.
• Be the first point of contact for calls requiring actions or visits by Telecare Officers, out-of-hours staff, or other agencies.
• Situational Assessment and Action Assess service user needs through the Jontek system, telephone, or in person.
• Take appropriate actions, which may include home visits or welfare checks, and provide first aid or personal hygiene care when needed, following established procedures.
• Telecare Equipment Management Assess, install, program, and instruct service users on the proper usage and testing of Telecare equipment.
• Resolve faults, replace, or remove equipment in service users’ homes as necessary. Collaboration and Service Implementation.
• Actively support the implementation and facilitation of Telecare and out-of-hours services. Work closely with staff and external agencies to maintain high standards in service delivery.
• Flexible Working Arrangements Perform duties according to a 24-hour, 365-day rota pattern. This includes shift-based roles and standard 9-to-5 roles to meet service demands.
• By defining these responsibilities clearly, we ensure that the team can work efficiently and provide high-quality support to our clients while maintaining smooth operations.

To apply for this role you must have: Be eligible to work within the UK

Good knowledge of Housing Legislation

We offer: An excellent referral scheme for each successfully placed referral

Employee Benefits Programme

Our own dedicated payroll support ensuring you get the full benefits of your payment - we offer twice weekly payroll too!

For more information or details of other roles, please contact Simone at Social Care Locums or visit our website to upload your CV.