Retail Strategy Executive

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.

About us:

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10-year licence) to operate the National Lottery starting February 2024.

We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, large-scale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes.

Role Purpose:

• Develop, champion and support delivery of key initiatives across the Retail Chanel to drive continual improvement.
• Support the achievement of Healthy Play operating performance metrics (OPMs).
• Support Retail governance with providing adequate assurance and compliance measures as per fourth licence requirements and bid commitments.

• A core function within the Retail Strategy & Operations Team whose mission is to bring The National Lottery (TNL) to life for retailers.
• The team owns the development of the Retailer Training to ensure timings and requirements are aligned to the overarching Annual Business Plan
• The team leads on the scoping and deliver of Retail Healthy Play and Social Value Initiatives, within Retail and across Allwyn.
• The team works cross functionally to ensure all Retail priorities, timings and requirements are considered within bid commitments and functional strategies outside of Retail.
• Lead the development of all necessary policies, processes and procedures in relation to the Retailer Excellence and Enablement.
• Lead the development and measurement of appropriate controls to ensure we fulfil obligations related to the ‘Matters to be Protected.

Role Responsibilities:

• Supporting the Retail Strategy Manager with the day to day running of Operations Guardian (Op Guardian)
• Ongoing monitoring of associated OPMs through the delivery of weekly, monthly and quarterly reporting to inform all appropriate governance forums (inc. Gambling Commission and RCSG).
• Analyse multiple data sources from Power BO to feed opportunities into the Retail continual improvement programme.
• Management of all internal audit and self-assessments in relation to Operation Guardian.
• Lead on operational elements of the programme including:
• Abort Log – analysis with CI to keep aborts to a minimum.
• Young Persons review and approval process.
• Communication of 1st and 2nd visit call files with OST, CDT, RST as needed.
• Creation of new assets required to support the effectiveness of Op G; for use by Cosine and RST
• Assist in the development of future years’ activity in line with bid commitments, by analysing existing reports and insight to reach a firm recommendation.
• Support key elements of the Participant Protection (PP) strategy for Retail:
• Lead, train and support a group of ‘Healthy Play Champions’ across Retail to develop and execute best in class retailer behaviour across the TNL estate.
• Provide regular updates and briefing materials, as required, to all Retail facing teams (RST, CDT, C&RC, NAT).
• Assist in updating all PP policies, processes and procedures in conjunction with Business Assurance timing
• Support on Social Value Projects
• Contribute to Retail activities as required, ie, Local Retail Champions Awards, Accessibility projects
• Retailer Experience
• Catalogue the key insights, pain points and proposed initiatives/actions as developed by RXWG
• Support with the resolution of Retailer Training Centre experience issues
• Incentive Management
• Support with retailer rewards escalations raised via the Hub through to resolution
• Support on validation of SSS online reward submissions

Key Skills and Experience:

• Minimum of 3 years working directly with Retailers
• Enhanced data analysis to identify growth opportunities and enable change
• Proven experience of using process software and managing inputs effectively
• Demonstrable agility and ability to work at pace
• Strong stakeholder management skills with a demonstrable ability to establish effective working relationships
• Contribute to RS&OPs and cross functional projects to champion the Retail agenda
• Ability to be in the office 3 full days per week, as the role requires it.

• Knowledge of customer’s competitors and Allwyn’s competitors.
• Demonstrable knowledge of the retail marketplace (beyond The National Lottery).
• Good verbal and written communication skills
• Good working knowledge of the Microsoft Office suite of products.

Our goal is to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

• 26 days paid leave (plus bank holidays)
• Annual bonus scheme
• 2 x Life Days
• 4 x Salary of Life Insurance
• Pension: we’ll match your contribution up to 8.5%
• Single Private Health Cover
• £500 Wellness Allowance
• Income Protection
• Enhanced parental leave (maternity and paternity)
• Eye Care, Dental and Cycle To Work schemes