[ref. q18979417] Executive Head Housekeeper - Luxury Hotel in Hampshire - Portsmouth

Leadership and management of a team, ensuring effective payroll controlManage and oversee various departmental projects that can includes refurbishment, SOPs review and other performance and service improvementsEnsure all safety rules, emergency procedures and fire prevention regulations are strictly enforced in line with the standards to ensure guests and colleagues' safety.Responsible for the department budget and forecast and ensuring cost control throughout the divisionLiaise with Executive Management and other departments to monitor service quality, plan unique guest experiences, ensure SOPs and method of working are constantly improved in order to maximise guest and team satisfaction.

IDEAL REQUIREMENTS

Previous experience as a manager / executive level within a luxury hotelSuperb attention to details and understanding of a luxury brandStrong leadership and motivational skills which are capable of nurturing, developing and inspiring teamsHighly driven and motivated individual and be an expert in your fieldExceptional organisation skillsExcellent customer service skills for guest interactionThe ability to work well under pressure and in a busy environmentApproachable, friendly and understanding of the daily needs of a busy housekeeping teamAbility to multitask, prioritise and vision for the property