Audiology Receptionist
Job overview
This is an exciting opportunity to join the busy and friendly Audiology Department at Bedford Hospital. We're looking for a new Receptionist to fill a vacancy. We're very happy to consider part-time applicants as the role is well suited to a job share arrangement, providing you and us with flexibility.You need to thrive in a busy environment, taking pride in the detail of a job well done. You need to be an excellent communicator, both in person and on the phone as you are the front face of our department, the first point of welcome.
Main duties of the job
To receive and book patients for appointments, and communicate with clinical team.To make any new and follow up appointments as necessary.
Overall oversight of each day’s schedule to include creative solutions to maximise capacity and maintain patient throughput.To ensure all clinics are properly ‘cashed up’ on the Patient Management System.
To deal with any cancellations or DNAs according to the clinician’s instructions.
To ensure all case notes are available for the clinics and contain sufficient identification labels.
To answer all telephone calls in a courteous, pleasant and timely manner and ensure that messages are passed on appropriately.
To monitor the department email and respond to queries in a timely manner.
To take bookings for outreach maintenance clinics.To provide cover for other reception staff during times of annual leave and sickness, working all day when necessary, sometimes at very short notice.
Responsibility for the waiting area, to include an over view of patient flow, patient safety and maintaining the standard of the patient environment.
To manage transport patient pathways including liaison with our transport provider.To coordinate any maintenance requests.
To issue replacement batteries to Audiology’s hearing aid users.
To undertake basic maintenance to hearing aids.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required.Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Detailed job description and main responsibilities
To receive and book patients for appointments, and communicate with clinical team.
To make any new and follow up appointments as necessary.
Overall oversight of each day’s schedule to include creative solutions to maximise capacity and maintain patient throughput.
To ensure all clinics are properly ‘cashed up’ on the Patient Management System.
To deal with any cancellations or DNAs according to the clinician’s instructions.
To ensure all case notes are available for the clinics and contain sufficient identification labels.
To answer all telephone calls in a courteous, pleasant and timely manner and ensure that messages are passed on appropriately.
To monitor the department email and respond to queries in a timely manner.
To take bookings for outreach maintenance clinics.
To provide cover for other reception staff during times of annual leave and sickness, working all day when necessary, sometimes at very short notice.
Responsibility for the waiting area, to include an over view of patient flow, patient safety and maintaining the standard of the patient environment.
To manage transport patient pathways including liaison with our transport provider.
To coordinate any maintenance requests.
To issue replacement batteries to Audiology’s hearing aid users.
To undertake basic maintenance to hearing aids.
Person specification
Training & Skills
Essential criteria- Computer literate
- Customer Care
- Reception / Office work experience
- Deaf Awareness experience
Qualifications
Essential criteria- Level 2 in English & Maths at grade C or above
Personal attributes
Essential criteria- Communication skills
- Eye for detail
- Initiative
It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
All new staff will be subject to a probationary period covering their first six months in post.