[ref. o77290520] NHS - Emergency Department Receptionist
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate.Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us.Find out more - Why Choose CHFT?
Our Future Plans
The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come.To find out more, please visit https://future.cht.nhs.uk/
Job overview
A fantastic opportunity has arisen to join our hard working and dedicated Reception team within our Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary.
The successful candidates will be required to work a rotation of shifts across both sites, including early's, late's, and nights over 7 days a week including bank holidays (unsocial hours worked attract an enhanced pay in addition to basic salary).
This is a challenging yet rewarding role working as the first point of contact for patients coming into our Emergency Departments. The successful candidate will need to be enthusiastic, motivated and have the confidence to deal with a range of situations and queries.
The successful candidates will have a flexible approach to working, excellent interpersonal and communication skills and be able to provide an excellent patient experience. Please see the job description and the person specification for further details.
For informal enquiries please contact Natalie Owen, Directorate Support & Admin Manager - [email protected]
Main duties of the job- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
Working for our organisation
Calderdale & Huddersfield NHS Foundation Trust (CHFT) is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for service delivery.The Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others
Detailed job description and main responsibilities- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
Person specification
Qualifications/Training
Essential criteria- English and Math GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
- Willingness to undertake any training or development relevant to the role
- Customer focused training already undertaken
Knowledge, experience & expertise
Essential criteria- An awareness of the importance of maintaining patient confidentiality at all times.
- Experience of working within in a customer focused setting
- Previous clerical experience in an office/admin/reception environment
- Motivation to develop the role and themselves within the role
- Excellent computer skills with knowledge of Microsoft packages
- Problem solving skills
- Ability to prioritize and meet deadlines
- Good organisational skills
- Be innovative and proactive
- To be able to ensure Quality Assurance throughout the Service Delivery process
- Be goal oriented to ensure work is processed to targets set by management and in line with agreed processes and procedures.
- Highly motivated
- Helpful manner
- Experience of working within an office-based NHS setting
- Knowledge of the Cerner EPR system including Knowledge of the booking process
Communication & relationships
Essential criteria- Good communication written and verbal skills
- Ability to work effectively as part of a team to deliver the service
We take pride in the diversity of our workforce that’s why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.
Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers.These references will be requested before you are issued with an unconditional offer of employment letter.
If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard £26.40 or Basic £26.40) from your salary when you commence in post (including Internal staff).You will also be required to participate in the DBS Update Service and pay the £16 cost per year. This is a condition of your employment.
CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.
If you have any questions please contact [email protected] for assistance.