Patient Administration Officer

This is your opportunity to make a meaningful impact and develop your career.

What You'll Do:

• Work closely with consultants and secretaries to provide support in the patient referral pathway
• Providing all patients with a courtesy call within 24 hours of receiving the referral
• Communicating with the clinical teams to ensure the referral is effectively processed
• Provide the patients with all the information required regarding their appointments at Genesis Care
• Request dataset, medical images and previous treatment information from other secretaries and hospitals
• Engaging with NHS Trusts as and when required
• Liaising with the internal Finance team to ensure bookings can proceed
• Booking additional services to enhance the patient experience (Penny Brohn, exercise medicine, dietician, taxi etc)
• Manage scheduling of appointments and activities for patients, consultants, and staff
• Ensure accurate data is entered into MOSAIQ for all referrals, in line with the agreed processes within Genesis Care
• Maintaining all aspects of the patient pathways by completing MOSAIQ QCL’s (Quality Checklists)
• Ensure that patient confidentiality is maintained in respect of personal information in accordance with Genesis Care policies and statutory legislation
• Reception duties are part of the role, you will need to be the first point of contact for all visitors to the centre and appropriately participate in all reception duties
• Maintain a safe and clean reception area by complying with procedures and regulations
• Be responsible for the daily maintenance of the centre’s fire box and centre checks
• Ensure all patients always experience the highest levels of service
• Work respectfully with all team members, ensuring that clear communication and effective working relations are maintained
• Be aware of the close working relationship with any partner hospital and comply with their local rules and policies
• Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines
• Undertake company designated mandatory training
• Occasionally work out of hours to ensure that breakdowns or crisises are resolved with minimum impact to service and treatments
• Adhere to company standards in respect of appearance, behaviour, and demeanour
• Carry out any other duties appropriate for a post of this nature
• Work flexibly to achieve Genesis Care business objectives
• Maintain security by following procedures and booking patients and visitors in and out of the centre
• Act as a trainer and mentor for new staff
• Utilising Datix to log comments/concerns and compliments

Experience and skills:

• Possess excellent verbal and written communication skills.
• Previous experience managing a busy reception area
• Experience in a customer focused environment
• Strong relationship building skills
• Experience within a diverse range of administrative roles
• Evidence of an empathetic and holistic approach to patient care
• Experience with resolving complaints satisfactorily

Qualifications and Knowledge:

• Experience of using MOSAIQ IT package an advantage
• Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
• Previously worked within the healthcare sector preferred

Other requirements for this role:

• Work cooperatively within a team, exchange information and assist other team members to achieve team objectives and work outcomes.

Discover what's in store for you when you join the Genesis Care UK team:

• Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
• Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
• Access our world-class radiotherapy - free to you and your immediate family, if required.
• Secure your future with a competitive Company Contributory Pension Scheme.
• Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
• Enjoy hassle-free commutes with free parking at most of our centres.
• Treat yourself with exclusive retail discounts.

Genesis Care UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.

We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.

We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.

Join Genesis Care UK and shape your future, while shaping the future of cancer care.

Benefits:

• Company pension
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Private dental insurance
• Private medical insurance
• Store discount

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Borehamwood WD6 3SY: reliably commute or plan to relocate before starting work (required)

Experience:

• Healthcare: 1 year (required)
• Administrative: 1 year (required)

Work authorisation:

• United Kingdom (required)

Reference ID: R0020944