Multi Site Manager - North Essex
Job overview
We are looking for a manager with a proven track record of success in physical and online sales to help develop our retail business. This is a permanent role that encompasses shop sales across multiple sites, staff mentoring, and e-commerce development.
You will need to be a quick learner, be open-minded and enthusiastic when it comes to trialling new initiatives. You must be able to manage diverse teams across more than one location; leading, delegating, developing and inspiring those around you.
A valid UK driving licence and access to own vehicle would be required.
Main duties of the job
To manage your current shop, maximising revenue and profits.
You would be managing and developing our new shops in our North Essex locations, as well as leading on all new e-commerce initiatives, assisting with any training in other locations.
You will support the teams, identifying, mentoring and developing assistant managers and volunteers.
You will play a key part in identifying areas of growth and development, identifying patterns of performance and establishing KPI’s.
Working for our organisation
Havens Hospices provides palliative nursing and supportive care to adults and children living with complex or incurable conditions.
Our specialist Care Teams can support them and their family living throughout illness, death and bereavement, in the comfort of their own home and through our hospices.
We focus on their quality of life, caring for individual physical, emotional, psychological and spiritual needs, helping to “Make Every Day Count”.
Detailed job description and main responsibilities- To be responsible for developing sales, through merchandising, pricing, events and analysis of performance
- To space plan shop floor area.
- To help open new stores and establish a strong team within each, where required
- To set an example to other shops on all e-commerce
- To coach and advise other shops on e-commerce where required
- To be the first shop to trial new e-commerce initiatives (eg. Amazon)
- To assist with implementation of best practice across e-commerce, including providing feedback to e-commerce manager
- To train, manage and mentor new managers, Assistant Managers and volunteers
- To ensure that Assistant Managers are deployed effectively to manage shops.
- To ensure the mentoring and coaching of Assistant Managers to contribute to the improvement of efficiency, sales & profit.
- To recruit new Assistant Managers and other shop staff, ensuring that the right candidates are selected.
- To ensure that the shop meets sales targets set in collaboration with the Area Manager.
- To actively promote Gift Aid, sign up donors and achieve performance targets across your shops
- To implement marketing campaigns and sales promotions to increase sales.
- To ensure that the shop is competing effectively with local competitors.
Person specification
Skills & Experience
Essential criteria- Good standard of IT skills, including using Microsoft Office, Teams, Outlook and Excel.
- Excellent written and oral communication skills.
- Full UK driving licence and access to own vehicle.
Management Experience
Essential criteria- Demonstrable Management Experience
- Demonstrable experience working in the retail sector