Temporary Customer Advisor

A Temporary Customer Service Advisor is required and will play a central role in the running of the Distribution Centre, providing a first class efficient and effective service to all internal and external customers.

Client Details

This client is a leading and well-established not-for-profit organisation and they are looking for a Temporary Customer Service Advisor to join them on a 3 month basis in their Stretford office.

Description

As a Temporary Customer Service Advisor you will:

• Liaising with customers effectively to provide high levels of customer satisfaction and commercial success
• Providing product knowledge and support to field based colleagues and support teams
• Managing the effective delivery of customers material order requirements
• Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected.
• Answering incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues.
• Ensuring delivery dates and times are recorded accurately
• Prioritise and plan for any responsive colleague orders/collections.
• Ascertaining effectiveness of van stock deliveries, time's deliveries and void deliveries are met.
• Liaising with the planning teams for colleague holidays and sickness
• Processing orders by colleague by sending purchase orders to suppliers

Profile

To be successful in this role:

• Experience of dealing with customers
• Experience in using warehouse based stock system
• Excellent customer service skills
• Industry product knowledge
• Use of full range of Microsoft Office
• Ability to complete tasks in an accurate and timely manner when working under pressure
• Attention to detail
• Good interpersonal skills
• Effective liaison with staff/other stakeholders to give information/find information/resolve problems
• Organisation and ability to time-manage work load

Job Offer

In return, our client can offer:

• Immediate start
• Weekly pay
• 3 month contract with the possibility for extension or to go perm
• Mon - Fri working patterns

PLEASE NOTE THIS ROLE WILL BE FULLY OFFICE BASED.