[ref. s17356701] Clinic Support Worker
Job overview
Welcome to East Kent Hospitals
The Community Child Health team are looking for a Clinic Support Worker to join our friendly team. This is a high profile and varied role that is integral to the daily running of the department and the support they give to our Clinicians ensuring the best possible patient experience.The ideal candidate will be diligent, motivated and attentive with experience of managing their own workload and be a team player.
We offer a full package of benefits, including a car lease scheme; on-site childcare; generous annual leave in line with NHS terms and conditions; high street and public transport discounts; a 24/7 staff support service - and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.
Main duties of the job- Provide support to children/families attending paediatric appointments.
- Provide support to the clinical staff with routine clerical duties and assisting with the effective administration of the clinic.
- Undertake training and be competent in heighting and weighting children.
- Provide cross cover with other Clinic Support Workers during times of annual leave and sickness – travel to other sites within the Trust.
- Comply with national and local infection control policies and procedures and any other related infection prevention policies or procedures.
- Adhere to and implement the Trust policy in relation to Safeguarding Children / Looked after Children.
- Provide admin cover as and when required and directed by the Office Manager, answering the telephone, distributing post,
- To administrate, as appropriate, any internal or external transfers including collection and copying of notes and documentation etc.
- To utilise keyboard skills and computer understanding, inputting attendance and discharge details on PAS, booking and caching up clinics - full training will be given for this,
- Attend in house and external training relevant to the role, as directed by the Office Manager.
- Maintain patient records appropriately, ensuring an up-to-date record is maintained of all case notes
returned from clinics and all case notes dispatched to other departments or hospitals.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’.We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country.Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.
If you have further queries please don’t hesitate to contact the line manager using the contact details below.
Person specification
Qualifications
Essential criteria- GCSE level grade A-C in English/Maths or equivalent Qualifications
- Computer literate including Word and Excel
- IT Qualification
- Care Certificate - will be expected to obtain qualification within 3 months
Skills
Essential criteria- Good verbal & written communication skills
- Ability to remain calm in a busy environment whilst working under pressure. Excellent organisational skills.
- Recent experience of working in a healthcare environment and with children.
- Previous NHS experience
- Awareness of GDPR
Experience
Essential criteria- Experience of working within a busy team following standard procedures.
- Ability to remain calm in a busy environment whilst working under pressure.
Personal/professional attributes
Essential criteria- Ability to work under pressure and to tight deadlines
- Strong interpersonal skills Excellent time management
- Be of smart appearance
- Previous NHS experience
- Experience of using patient tracking lists (PTL)
Other
Essential criteria- High level of work organisation, self-motivation, have a drive for performance and improvement. Reliable and flexible in approach and attitude.
- To be aware of, upholds and model the Trust values. The post holder will have access to the confidential information that must not be divulged to any other unauthorised person at any time. This is in compliance with the Trust Data Protection Policy.
Staff and patients from across East Kent Hospitals are the feature of the biggest NHS recruitment drive in its 70 year history. https://www.ekhuft.nhs.uk/patients-and-visitors/work-here/
Filmed in William Harvey and Queen Elizabeth The Queen Mother hospitals, the ‘We are the NHS’ campaign highlights the extraordinary work that staff across EKHUFT do every single day. As one of the largest hospital trusts in England, with five hospitals and community clinics serving a population of over one million people, EKHUFT was perfectly placed to demonstrate the care, cutting-edge treatments, research, innovations and life-saving operations that the campaign needed.
There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes and you can develop your career. We’re on an exciting journey of transformation. With a new Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work, there’s never been a better time to join us.To find out more about east Kent visit our website at. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework.
We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.
We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.
The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.
The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.
Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.
Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.
We operate a no-smoking policy on all our sites and grounds.
You can search for and apply for roles directly on our website.
If you are applying via NHS Jobs your application will be sent to our recruitment system TRAC. All subsequent information will be generated from TRAC so you won’t be able to see the progress of your application or receive messages through NHS Jobs and we won’t be able to respond to e-mails sent to us via the NHS Jobs website.By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders.