Retail Sales Advisor Haverfordwest 24hrs Part Time
Core Responsibilities Provide all customers with an exceptional customer experience by sharing your expert knowledge of Oak Furniturelands extensive product ranges and services.Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.Contribute towards improving Oak Furniturelands customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.Adopt a one team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with the purpose and values, and always displaying the expected behaviours.Collaborate with other business areas to create and maintain a compliant and up to date retail environment by working proactively with the Visual Merchandising and Facilities & Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards.Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.Deliver business, divisional and showroom ways of working, always adhering to Oak Furnitureland processes, policies and procedures.Remain up to date and commercially aware of internal and external factors that may impact business trade and customer experience.Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date, enhancing both personal and business sales performance.Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.
Skills and Experience Extensive experience working in customer facing environments, demonstrating in depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or a similar consultative based sales environment.Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate and build positive relationships.Demonstrable knowledge and experience of working within successful high performing teams.Experience in consistently achieving stretch personal and team goals and KPIs.Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business and new sales opportunities.Up to date knowledge and awareness of the furniture industry associated products and services and understanding of Oak Furniturelands USPs and competitors.Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.Our Retail Sales Advisors work towards a store target, offering uncapped commission rates of up to 4% on all sales.
Working Hours This is a part time role working 24 hours per week, 3 out of 7 days.This position may suit individuals with previous skills or experience gained from the following roles: Sales Associate, Sales Consultant, Retail Associate, Sales Professional, Sales Consultant or Sales Executive.Benefits Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge.Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you!My Rewards Programme: Unlock incredible savings and enjoy exclusive discounts on essentials and luxuries, from dining out and grocery shopping to entertainment, holidays and gym memberships.Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company.Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65.Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company.Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed.Convenient Free On site Parking: Enjoy the convenience and ease of free parking at our location.We are committed to fairness in how we hire new colleagues and if you require any additional support to help you through the process, were happy to make the necessary adjustments for anyone who needs them.Please note that any offer is subject to references and a DBS check.