2nd Line Desktop Support Engineer
The Role
This role will involve working on-site at our main client location in Central London, providing support to trading floor, telecoms IT Desktop support, Service Now, Windows Server and End User support, handling issues related to distributing services, security and performance of Microsoft Desktops, Laptops and users.
On-site support required for Monday to Friday core working hours between 0800am to 1800pm
The successful candidate will:
Manage and monitor all installed systems and infrastructure, Install, configure, test and maintain operating systems, application software and system management tools.
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies
Provide 2nd and some 3rd level support
Liaise with vendors and other IT personnel for problem resolution
On-site support required for Monday to Friday core working hours between 0800am to 1800pm
Candidate Profile Skills and Experience
This is an excellent opportunity to join ManpowerGroup supporting a leading Global company .
The successful applicant must be able to demonstrate a background in the service of the following equipment profiles, either gained within a customer facing / field based environment.- Knowledge of Microsoft Windows Server 2008R2, 2012 and subsequent
- Excellent Working knowledge of Service Now
- Knowledge of issues related to Microsoft technology environments complex
- Knowledge of the main technologies of the telecommunications sector
- Ability to perform independently the role of Single Point of Contact (SPOC) for issues and problems of TLC
- Deep expertise in operational management of software products related to the environment and to the Microsoft technology
- Expertise in handling issues related to distributing services, security and performance of Microsoft Work stations
- Experience of support to trading environments (Trading floor support) the duration of a period of at least 18 months
- Support experience to users about the software market-data such as Bloomberg, Reuters and WebICE
- At least 3-5 Years relevant experience in IT Desktop support field and Troubleshoot, diagnose and resolve the tickets which required on site support
o A strong customer service focus (High Level of customer interaction and engagement)
o Excellent interpersonal and communication skills (both written and verbal), o Comfortable working both autonomously or as part of a team.
o Ability to work under pressure
o Negotiation skills
o Be able to provide VIP support and appreciate the difference between standard user and heightened IT Support.
Manpower UK is acting as an Employment Business in relation to this vacancy.