Building Security Supervisor - Co-op Live

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

About the Venue:

We’re on a mission to provide the best live music experience in the UK.

World class, planet friendly and all in the heart of our local vibrant community.

For more information - Co-op Live

Role Purpose:

At Co-op Live, safety and security are our top priorities. We are looking for Building Security Supervisors to manage the team of security officers and support the team in delivering an industry-leading safe venue, where we will lead the way as we aim to meet or exceed security legislation and standards to ensure all fans and artists feel safe and secure.

Based in the Security Control Centre, the Building Security Supervisor will have a key role in supporting the Venue Security Manager in the operation of the venue on both event days and non-event days. Our 24/7 security team will work with colleagues to deliver a safe and memorable experience for all fans, visitors, and staff at the venue.

This is a salaried position, working 4 days on and 4 days off on 12 hour shifts covering both days, nights and event shifts.

Responsibilities:

• Carryout reviews, management of risk and debriefs to continuously develop our procedures
• Manage shift rosters for the security team
• Be the point of contact for the venue during night shifts
• Manage shift handovers and debriefs for the next security team coming on shift
• Deliver an elevated fan experience on event days by ensuring any radio calls or incidents raised with the security control room are logged and actioned
• Clearly and confidently pass messages from staff working on the ground to all colleagues across the venue using the radio network and other means of communication
• During events, liaise with the Event Control Room to pass messages, notifications from the building management system(s)
• Respond to any specific fan needs around access and ensure we are providing an environment that is safe for everyone
• On non-event days, respond to and delegate any security related issues that become apparent and take appropriate action
• Assist in bag searches on entry to the venue and assist with staff accreditation
• Assist in all vehicle and delivery screening
• Support the facilities management team with regular building checks and logging any issues via the Facilities Management reporting procedure
• Assist and review the issuing and tracking of venue keys
• Respond to alarms and other incidents both during operational hours and out-of-hours monitoring from the Security Control Centre
• Ensure all equipment is regularly tested and fully functional, especially before event days and working prior to events logging any issues with the IT Support team
• Log and report any incidents including, but not limited to, building security, crime and anti-social behaviour, crowd dynamics, safety issues and system/equipment and ensure they are resolved promptly
• If an emergency arises, calmly and safely assist with the evacuation of the venue under the direction of the incident management team
• Work with emergency services as required when directed by the duty venue manager or venue security manager

What Co-op Live will give to you

• Provide you with development opportunities
• Key objectives for you to succeed in your role
• Your general wellbeing is at the forefront of our minds, we understand the importance of balancing work and personal commitments

• 25 days holiday plus bank holidays
• Employer pension scheme
• Private Health Care scheme – Vitality
• Life Assurance 4 x basic salary
• Eyecare vouchers
• WeCare Employee Assistance Programme to support you and your family 24hrs, 7 days per week when you need the service
• Company sick pay scheme
• Enhanced family friendly benefits
• Team social events

Closing Date: 11 November 2024

Knowledge, Skills and Experience:

• Experience of working in a security/supervisor role in a similar environment
• Experience of leading a team
• Excellent communication skills
• Knowledge of security systems and operations, use of a radio system, monitoring of CCTV and the ability to log incidents
• Current holder of the SIA CCTV Operator’s license
• Current holder of the SIA door supervisor’s license
• A positive can-do approach to health and safety
• A brilliant team member who puts people first
• Experience of taking control of situations when required and decision making
• A passion to deliver the best fan experience at our incredible new venue
• An infectious can-do approach and flexibility
• Thrive when it’s buzzing and show resilience in getting things done
• The ability to work well under pressure and as a member of a team

• NVQ Level 2 or Level 3 in Spectator Safety
• Conflict Management and resolution training
• Customer Service training – we will provide a full induction for all new team members joining Co-op Live
• Manual handling training
• First Aid training

Our Inclusion Commitments:

Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK!

We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.

If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need.

We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.

Employee Screening and Eligibility to Work:

We recognise the importance of safeguarding, you will be required to undertake a Disclosure and Barring Service (DBS) Check, details of which will be shared with you at offer stage.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.