Duty Manager
Do you have problem solving skills and a flexible approach, with an ability to develop people and teams? Are you interested in working in one of Bradford's key visitor attractions?
About us
The National Science and Media Museum (NSMM) will be reopening in January 2025 as Bradford becomes UK City of Culture 2025. The museum temporarily closed in June 2023 to undergo a once-in-a-generation transformation with huge changes through a £6 million capital project called 'Sound and Vision', including two new permanent galleries, a new passenger lift and improvements to the main entrance, thanks to support from The National Lottery Heritage Fund.
To support our Operations teams in delivering a world-class welcome when we reopen, we are recruiting a full-time Duty Manager at NSMM on a permanent basis.
As Duty Manager, you will be responsible for the day-to-day running of the Museum, ensuring the health and safety of all our public spaces and supporting the front facing teams to deliver a high-quality visitor experience.
Working within a team of Duty Managers, you will be jointly responsible for the line management of our Visitor Experience team.
About the role
Leading by example, you will maintain the standards fitting for a national cultural site by conducting regular walk arounds, engage with staff and visitors, and use your problem-solving skills and flexible thinking to take control of incidents as they arise throughout the day.You will champion our values, both with visitors and staff, and support our mission to ensure that the National Science and Media Museum is a welcoming and inclusive space for all.
About you
You will have good communication skills and an understanding how to motivate and develop people and teams. You will be flexible and adaptable, able to problem-solve and, with support and training, be able to deal with difficult situations as they arise.You will work well within diverse teams and will be able to build effective working relationships. Experience working within or implementing Health and Safety policies will be useful.
Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
Applying
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
- Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
- Health & Dental Insurance. Extra peace of mind, from day one.
- All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.