Customer Service Co-Ordinator

Job description

Location: Solihull, Shirley (hybrid)

This is a full time position.

Duties and Responsibilities for Customer Service Co-Ordinator:

• Receive and process customers orders / schedules in an accurate and timely manner according to Order Review process.
• Be the first point of contact for customers.
• Respond to enquiries in a timely manner.
• Ensure procedures and Guidelines are always adhered to.
• Manage & monitor customer orders from end to end.
• Provide an excellent customer service.

Key Skills and Attributes required:

• Customer service experience within an advisor, accounts manager, sales administration or co-ordinating role.
• Confident and confident on Microsoft packages.
• Excellent Communication Skills.
• Ability to commute to Solihull.

This role is full time with the flexbility of hybrid working with 2 days work from home per week maximum.