Customer Success Manager
Reading
Customer Success Manager
Join a company that helps you realise your full potential, impacting thousands of customers globally. This role combines the excitement of a start-up with the resources of an established tech giant.
Location: ReadingContract Length: 12 Months
Working style: Hybrid
Rate: £150 per day
Responsibilities:
- Handle customer enquiries and escalations.
- Initiate outbound interactions for issue resolution, renewals, and growth opportunities.
- Assist with billing queries and contractual amendments.
- Identify and pursue growth, referral, and expansion sales opportunities.
- Collaborate with global stakeholders and teams.
- Meet key performance metrics: customer retention, satisfaction, revenue growth, and resolution time.
- Manage renewal pipeline and address potential risks.
Requirements:
- Experience in Customer Success, Account/Relationship Management, and B2B billing/contractual matters.
- Fluent in English with excellent communication, listening, and analytical skills.
- Time management, organisational, and prioritisation skills.
- Understanding of IoT products and solutions.
- SAAS experience
- Experience with SAP, Salesforce, and Gainsight is a plus.
- Methodical documentation skills and a proactive approach to tasks.
#4674517 - Callum Gough Mackay
Reading
French-Speaking Customer Success Manager
Join a company that helps you realise your full potential, impacting thousands of customers globally. This role combines the excitement of a start-up with the resources of an established tech giant...
BRIGHTERBOXLondon, 35 mi from Reading
of a growing community base and join the Customer Success team.
✍️ Role overview:
The company is seeking a CS Coordinator to play a pivotal role in supporting its growing community base from an administrative and data management perspective, working heavily...
AccentureLondon, 35 mi from Reading
and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe that our customers will get the best results from their partnership with us. If you’re looking for a challenging career working...