Inbound Customer Service Executive
About us
At Motia, we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job.With over 300 employees across five offices, we support over 55,000 customers nationwide.
About the role
As Inbound Customer Service Executive, you will be part of the team who is the first point of contact for our customers. You will be responsible for engaging with our customers, providing a high level of customer service, managing customers queries and promoting the benefits of our online account management portal.
In addition to fuel cards, we offer a wide range of fleet products to discuss and cross sell to customers.
Please note this role is based at our North Leeds office - LS16 6QY.
Responsibilities:
- Provide and deliver the best possible customer service
- Take inbound calls from customers, resolving queries in a friendly and engaging manner.
- Review and respond to customer emails and correspondence
- Analyse and resolve customer issues in required time frame
- Ensure customers are aware and know how to use our online Account Management portal.
- Confirming and updating customers data and information
- Discuss and cross sell our full range of fleet products
Requirements
Our friendly, consultative and knowledgeable approach to everything we do sets us apart from our competitors and we are always looking for enthusiastic people with a passion for speaking to customers to join our business. The ideal person will be
- Customer focused
- Be enthusiastic and a great communicator.
- Willing to learn about all our products and fleet services.
- Be eager to understand more about our customers and their businesses.
- Enjoy talking on the phone with a good telephone manner.
- Organised with the ability to prioritise workload.
- Basic salary - £26,782 per annum
- An additional day annual leave for your birthday
- Free breakfast
- Sociable working hours, no weekends or evenings
- Early Friday finish
- Fun, supportive working environment
- Dress down office
- 25 days annual leave
- Pension
- 4 x salary life assurance
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.