[ref. i5231818] Patient Access Coordinator | Guy's and St Thomas' NHS Foundation Trust - London
Evelina London is part of Guy’s and St Thomas’ NHS Foundation Trust and is the heart of a network of children’s health services in Lambeth and Southwark and across South-East England. We provide a comprehensive range of children’s health services, so that we are able to look after patients from antenatal diagnosis through childhood, into adolescence and on into adult services.
We are looking for an enthusiastic and hard-working Patient Access Coordinator to work within the Community Paediatrics Service. The service runs Mon-Fri, 09:00-17:00, taking direct referrals from GPs, hospitals, schools, social workers and other healthcare professionals.A dynamic team of highly skilled Paediatricians provide care for children across Lambeth. This role will include responsibilities such as referral management, patient scheduling, report formatting/distribution and answering queries via phone and email.
The post holder will be required to work closely with the Team Lead, Assistant Service Manager and clinical leads to achieve this. Other key responsibilities include providing administrative support in line with agreed standards, to meet the needs of the Community Paediatrics Service.
The Patient Access Coordinator will be the first point of contact for patients and service users providing an in-depth knowledge of outpatient and inpatient scheduling procedures for their speciality.
The Patient Access Coordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.
Depending on the requirements of the speciality, the post holder will be required to rotate within the team, providing clinic reception cover, scheduling functions, general administrative support and telephone cover for their speciality. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.
Our valueshelp us to define and develop our culture,what we doandhow we do it. It is important that you understand and reflect these values throughout your employment with the Trust.
The post holder will:
- Put patients first
- Take pride in what they do
- Respect others
- Strive to be the best
- Act with integrity
Ourvalues and behaviours framework| describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet .
Please see attached document with detailed job description and main responsibilities. Should you wish to discuss further, please get in touch with the recruiting manager.
This advert closes on Monday 30 Sep 2024