Receptionist - NHS
To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
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Job overview
Come and join our team working for Community First at Perth House Assessment Hub.
Community First provides short term support to help people regain independence in their own homes following a period of ill health or hospital admission. For those unable to return directly home from hospital may have a short stay in Perth House where we support in re-enabling to regain independence to return home.
The reception position will work as part of a friendly team in the reception office based at our Assessment Hub Perth House. You will be the face of our service for all visitors to the establishment, working Monday to Friday 11.45am - 15:30pm.
You will have great communication skills, and should be a keen team player with a friendly, positive and sensible approach to work in our ever changing, fast paced environment.
Main duties of the job
You will meet and greet our visitors. Deal with telephone call enquiries and face to face enquiries sensitively, confidently and in professional manner.
You will have the ability to work with a number of IT systems and software, cover a range of general office duties and prioritise your work.
Working as part of a team you will have excellent communication skills, with a 'can do' ethos working in a busy environment.
Working for our organisation
The Purpose and Activities of DCHS?
Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.
We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.
Detailed job description and main responsibilities
PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
Person specification
Qualifications
Essential criteria- • Good standard of general education including English GCSE or equivalent
Experience
Essential criteria- • Previous customer experience
- • Working Knowledge of IT systems and software packages
- • Excellent communication and interpersonal skills
- • Good organisational and prioritisation skills.
Personal Qualities
Essential criteria- • Ability to maintain confidentiality at all times
- • Friendly and approachable
- • Polite and helpful manner
Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff. We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.
We deliver patient care through 11 community hospitals, 4 minor injury units, 29 health centres and a learning disability centre. Another key part of our service is out in the community where we care for people in their own homes via therapists, health visitors and district nurses, and promoting public health in the wider community.As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.
DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign. The Trust is also the runner-up in the category for the best NHS community trust employer.
TWITTER/FACEBOOK - DCHS has its own Social Media accounts for recruitment. Follow us/like us via @dchsjobs
Our vision “to be the best provider of local healthcare and to be a great place to work”
Our values:
- To get the basics right
- To act with compassion and respect
- To make a difference
- To value and develop teamwork
- To value everyone’s contribution because everyone matters
The majority of our locations offer free parking facilities for staff.
We will communicate with you regarding your application via email so please check your email account on a regular basis. If using hotmail, MSN or yahoo email accounts please check your 'junk/spam' mail regularly.
If you require any support in completing the application form please do not hesitate to contact the Recruitment Team, 01332 564856, option 1, option 1 or [email protected] and we will be happy to provide assistance.
Please note - if we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.