Customer Service Advisor
Halo Accident Repair Centre Ltd Poole
Job Advert
Customer Journey Specialist
Salary: £28,595 per annum with an increase on completion of 6 month probation.Hours: 8am – 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.
Halo ARC Poole
Halo is the industry leading UK-based accident repair group, with 32 established accident repair centres across the UK and we arestill growing.
Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services inEurope, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and
employee packages!
To support our Bodyshop we are looking for a Customer Service Advisor who has Customer service skills, excellent computer literacyskills and a Full UK Driving Licence.
We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we wantyou to be a part of it!
The role will include, but is not limited to the following:
- Inspecting vehicles and assessing damage; taking clear photos throughout
- Administrative duties, including liaising with customers and updating them
- Logistical planning and transport planning
- Occasional driving to collect/drop off vehicles
- Full Driving Licence
- Excellent computer literacy
- Customer service skills
- Experience of logistics (not essential)
people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an
excellent package and environment.
- Accredited Living Wage Employer
- Employee assistance programme for you and your family
- Health and wellbeing apps
- Cycle scheme
- Gym discounts
- Retail and restaurant discount and cashback
- Life Insurance
- Health Insurance
- virtualGP
- Enhanced family friendly pay such as maternity and paternity
- Free fruit and pizza
- Refer a friend bonus incentive
- Employee recognition rewards
- Team Event Budget (do something fun together!)
- Discounted LV insurance
- Get appreciated for your time with paid breaks
- 25 days holiday plus public holidays
- We invest in YOU with opportunities for career progression
- Pension contributions
- Work within a modern and clean working environment
- And we are always open to hearing what our people want!
candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences
and can be themselves.
To discuss this position or any of our positions in more detail feel free to contact our recruitment team via
vacancies@haloarc.co.uk [vacancies@haloarc.co.uk] or call 01243 546185, we aim to respond to all enquiries within 24 hours.
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The key responsibilities for the Customer Service Advisor role are:
• To answer all inbound and outbound calls on daily basis.
• Dealing with customer's queries via emails, calls and other type of written correspondence.
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