Customer Service Apprentice - Physiotherapy
Job overview
As a Customer Services Apprentice you will be part of a happy and supportive team, working in a busy and sometimes demanding administrative environment. You will be working closely within the Physiotherapy administration team and Physiotherapy outpatient staff members .
Successful applicants in this role will have excellent communication skills and a great work ethic. Applicants will preferably have some administrative or customer service experience. You will be reliable, flexible and able to effectively manage priorities.Applicants need to be available 5 days per week and work well in a busy Environment.
***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job- To use a variety of communication techniques (i.e. telephone, email and face to face) to all levels of hospital staff including external agencies and contacts
- To support with physiotherapy administration office procedures.
- Carry out administration tasks as appropriate, this includes photocopying, scanning, filing, & collating information.
About us
The Physiotherapy Department consists of:
- Administration staff
- Therapies management team
- Qualified and non qualified clinical staff
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care.The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.
If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles.
Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.
It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
To be trained to:
- Undertake receptionist’s duties eg dealing with face-to-face queries from patients or staff members
- Learn how to input patient referrals, send partial booking letters and book patients appointments in line with waiting list management procedures and electronic patient information systems (iPM or Tiara).
- Take appropriate actions regarding telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines.
- Requesting and trace notes.
- General Filling.
- Opening the post and sending out patient letters.
- Printing of self referrals from a generic inbox.
- General administration and support for the physiotherapy administration team.
Person specification
Qualifications
Essential criteria- Educated to GCSE C (or 9-4 ) in English and Maths or Level 2 Functional Skills
Knowledge
Essential criteria- Demonstrate ability to use all main software packages
- IT Skills
Aptitues and Abilities
Essential criteria- Good organisational skills
- Ability to communicate at all levels
- Good telephone manner
- Good use of English Language
- Ability to understand confidentiality
Disposition, Attitude and Motivation
Essential criteria- Self Motivated
- Ability to prioritise workload
- Team Player
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.
If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.
We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.
We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.
It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.
Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests.This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.
For Doctors Roles:
Unsolicited CVs and Candidate Profiles/Details
University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.
We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.
In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.
We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.
Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.
Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.
In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.