[ref. v37586904] Coventry - Operations Manager - Complex Care

OneCall24 Healthcare is looking for a dedicated Operations Manager - Complex Care to join our growing team

If you have a passion for delivering exceptional care and are ready to lead and innovate a dedicated team of Community Care Leads, this could be the perfect opportunity for you As an Operations Manager, you'll play a key role in overseeing a caseload of complex care packages, ensuring the highest standards of care for our clients.OneCall24 Healthcare is looking for a dedicated Operations Manager - Complex Care to join our growing team

If you have a passion for delivering exceptional care and are ready to lead and innovate a dedicated team of Community Care Leads, this could be the perfect opportunity for you As an Operations Manager, you'll play a key role in overseeing a caseload of complex care packages, ensuring the highest standards of care for our clients.

• Ensuring excellent levels of service delivery
• Leadership and development of Community Care Lead team
• Performance Management - set and achieve KPI’s, conduct performance reviews, and manage team performance.
• Ensure operational excellence, overseeing daily operations and key processes
• Financial performance, to align with and exceed budget requirements
• Developing and maintaining long standing relationships, with internal and external stakeholders
• Efficient mobilisation and onboarding of new business, in conjunction with the clinical and wider operational teams
• Collaborative working with clinical, wider operational and business development teams
• Continuous quality improvement, to align with our quality agenda

• A passion for high quality complex care
• An appetite for growth and success
• Proven experience in complex care or homecare management
• Commercially astute, with a proven track record of achieving and exceeding financial performance
• A solid understanding of CQC regulations and legislative requirements
• Strong motivational leader, with a proven track record of developing high performing teams
• Excellent communication and problem-solving abilities

At OneCall24 Healthcare, we believe in providing a supportive, flexible work environment that fosters growth and development.

Ready to make a real impact in complex care Apply now by sending your CV to