Communications & Engagement Specialist

apartmentMichael Page placeManchester calendar_month 

About Our Client

This is a well-established organisation within the not-for-profit sector, specialising in property and housing services. They are a medium-sized organisation committed to providing quality housing solutions and improving the lives of their tenants.

Job Description
  • Develop and deliver communications
Create clear, simple updates for residents (letters, newsletters, FAQs, digital content)
  • Lead resident and community engagement
Plan and run consultations, drop-ins, surveys, and community events
  • Gather and use feedback
  • Collect resident feedback and ensure it is shared with project teams to influence decisions
  • Manage stakeholder relationships
Work with internal teams, contractors, councils, and partners to keep communication aligned
  • Support project delivery
Help deliver engagement plans and ensure activities are completed on time
  • Monitor engagement activity
Track communications and engagement work, keeping accurate records and reporting on outcomes
  • Manage issues and risks
  • Identify concerns from residents and help resolve or escalate them appropriately

The Successful Applicant

A successful Tenancy Engagement Officer should have:

  • Experience within the property or housing sector, ideally in a not-for-profit setting.
  • Strong interpersonal skills and the ability to build trust with tenants.
  • Knowledge of tenancy agreements and housing regulations.
  • Proficiency in maintaining accurate records and using relevant software systems.
  • A proactive approach to problem-solving and decision-making.
  • A commitment to providing excellent customer service.
What's on Offer
  • Competitive salary ranging from £32,338 to £39,524 per annum.
  • Opportunities to make a positive impact in the not-for-profit sector.
  • Supportive work environment within the property industry.
  • Professional development opportunities.
  • Convenient location in Manchester.

This is an excellent opportunity for a Tenancy Engagement Officer to make a meaningful difference in the lives of tenants. If you're passionate about housing and community engagement, apply today!

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