[ref. f57604921] Customer Support Specialist (technical) - Michael Page
Michael Page Basingstoke
About Our Client
Customer Support Specialist (technical), Basingstoke: The client is a well-established global leader in the consumer products sector, known for their innovative and high-quality products. They are committed to delivering exceptional customer service and support.With a strong presence in the UK, they cater to a diverse range of customers, offering solutions that enhance everyday life.
Job Description
Customer Support Specialist (technical), Basingstoke:
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot technical issues with the company's products.
- Support basic IT queries on PC and Macs and mobile phones
- Guide customers through step-by-step solutions to resolve their technical problems.
- Document and track customer interactions and technical issues in the CRM system.
- Collaborate with the technical team to escalate and resolve complex issues.
- Conduct follow-ups with customers to ensure their issues are fully resolved.
- Assist in the development of technical support documentation and FAQs.
- Stay updated on the latest product features and technical advancements.
- Proven experience in a technical support or customer service role.
- Potentially from a 1st or 2nd line IT support or a technical customer service role
- Knowledge of PC and Macs and excellent systems skills
- Strong technical aptitude and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to explain technical concepts to non-technical customers.
- Proficient in using CRM software and other support tools.
- Highly organised with strong attention to detail.
- A customer-centric mindset with a passion for delivering exceptional service.
- Flexibility to work in a fast-paced and dynamic environment.
What's on Offer
Salary of circa £35,000 to £39,000 plus excellent package.
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