Outpatient Administrator - Maternity Antenatal | Nottingham University Hospitals NHS Trust
Dealing with patients, members of the public and other organisations on a daily basis, booking appointments, scans, answering calls and face to face queries.
You will have a good command of the English language with the ability to understand and accurately convey verbal and written information and you must be well motivated and reliable, with a “can do” attitude. Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues.
You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary team.
We have a vacancy for an Outpatient Administrator for the Antenatal service based at City and QMC. Your main responsibility would be to receive all new referrals into the service and book appointments, scans and all patient care using the hospital systems in line with screening guidance.Dealing with patients, members of the public and other organisations on a daily basis, booking appointments, scans, answering calls and face to face queries.
You will have a good command of the English language with the ability to understand and accurately convey verbal and written information and you must be well motivated and reliable, with a “can do” attitude. Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues.
You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary team.
Please refer to the job description and person specification attached to the advert for the full details of the vacancy
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Be responsible for arranging partial booking follow up appointments
Using Careflow or any other relevant electronic booking systems arrange appointments for new and follow up clinics, as instructed by the directorate management team medical/nursing staff.
Arrange transport as necessary
Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary
Manage the demand and capacity within the standard operating practice taking decision to escalate to the directorate management team any capacity issues
Support and facilitate directorates in completion and timely update of their Directory of Services
Ensure all referrals are logged and booked in a timely manner meeting the standards in the NUH Access Policy
Responds to any temporary day to day demand and capacity updates required in Careflow
Print appointment/procedure confirmation letters as necessary and send to patients with the relevant information leaflets promptly
Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc
Notify Outpatient Co-ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with department and/or Trust policies
Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times
Distributing and opening in-coming mail timely and dealing with appropriately
Be able to competently use Careflow and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department
Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately
Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty
Undertake any other duties, which may reasonably be required
This advert closes on Sunday 3 Nov 2024