Restaurant/Patients Service Supervisor

At Milton Keynes University Hospital, you will be welcomed into a friendly and supportive environment where teamwork and respect are at the heart of everything we do. We are proud to live our Trust values and behaviours every day, creating a culture where everyone feels heard and valued.

MKUH staff's Motivation and Involvement scores are among the highest in our peer group, showing that our people feel inspired and included in decision-making (Staff Survey, 2024).

Our benefits

We believe in recognising and rewarding the amazing contribution of our staff and that is why we offer a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth, including:

• Free on-site parking including EV charging
• Complimentary refreshments
• Flexible working arrangements
• Discounted gym membership
• Salary sacrifice car scheme
• Generous annual leave, with the option to bank holiday entitlement
• Membership of the NHS Pension Scheme
• On-site nursery (charges apply)
• A wide-ranging staff health and wellbeing programme including EAP
• VIVUP products to support your mental, physical, and financial Wellbeing

Job overview

Restaurant/Patients Service Supervisor

Department Catering

Band 3 - £25,760 - £27,476 per annum, pro rata

Hours: 22.5 per week, predominantly Monday to Friday (Working hours between 08.00-18.00) all MKUH roles will be considered for flexible working

Food is Medicine – Exciting Opportunity at Milton Keynes Hospital Catering Department

Be a part of a passionate team providing a friendly speedy service to staff, Patients and Visitors to our staff restaurant.

We are looking for a supervisor who has great leadership skills and is a huge team player, great at motivating staff with a positive attitude, that has worked in customer service roles hospitality or retail who would like to make a real difference in our patients and staffs experience whilst in hospital.

Don’t worry if you have not worked in a hospital before - Full training and induction will be given, special diets, food allergens, food hygiene training will be provided. This role will oversee the New Patient trolley service on the wards as well as the great service we provide to our MKUH team in our staff Restaurant expansion.

Please note that we are not able to offer sponsorship for this role.

Interview 15 June 2026

Main duties of the job

'We care We communicate We collaborate We contribute'

'7.10 out of 10 feel they experience a safer workplace and focus on wellbeing, supporting one another and prioritising over all wellbeing, this scoring has increased from last year.' ''NHS Survey, 2024''

The post holder will be required to perform a wide range of duties connected to the provision of catering services within the Trust.

The post holder will ensure a high standard of service delivery in relation to the Catering Restaurant service/ Patients food service and customer service.

Primary duties will include the day to day management and supervision of a team of catering staff; monitoring standards of hygiene and food safety within the area of responsibility, and liaising with the Catering Manager to ensure practices and procedures are compliant with food hygiene legislation.

The post holder will be required to work without supervision and use a high level of initiative in decision making.

Working for our organisation

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.

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1. Manage allocation of staff to areas/wards of responsibility by forward and daily planning of available staff.
2. Complete worked hours tracking or rota documentation to accurately reflect staff allocation.
3. To work with staff on wards to ensure that patients receive adequate nutrition.
4. Organise and chair team meetings with catering staff at regular intervals.
5. Respond to complaints from customers, ward staff and patients in the first instance, investigate and make recommendations to changes in practice to avoid recurrence.
6. Ensure new staff are correctly inducted and trained. Arrange and ensure refresher training for all staff.
7. Ensure staff follow procedures/work instructions appropriate to the area of work, ensuring that all schedules meet guidelines as stated in Assured Safe Catering and are compliant with food hygiene law.
8. Completion of all documentation relating to food consumption sheets, stock movement activities and monthly stock-take.
9. Supervise and monitor food service and catering staff in the restaurant at assigned service times.
10. General administration and documentation relating to the department’s functions, for example sickness absence, annual leave, training, quality control.
11. Monitor standards of cleaning and food safety e.g. temperature control, wastage and undertake corrective action.
12. Undertake preliminary disciplinary procedures up to formal verbal warning and complete relevant documentation for personnel files.
13. To ensure that all staff adhere to Trust and Departmental policies and procedures for example, dress code, uniform policy, sickness absence reporting.
14. Monitor the delivery service and report any discrepancies in time or adverse handling of equipment.
15. To comply with HACCP (Hazard Analysis) policy and adapt to any new regulations at all times.
16. Work on food ordering system to order required food items to support restaurant meals across all menu cycles.
17. To communicate with all service users, patients, visitors, and MKUH team members at all levels. Communicate well with own team members, conducting team briefs and one to one’s regularly. Liaise and communicate with external suppliers through our business partners.

Please refer to the Job Description for further details

Person specification

Qualifications and knowledge

• Food Hygiene Level 3 (undertake the qualification within the first 6 months of appointment).

• Certificate in supervisory Management or first line management.

Experience

• Good working knowledge IT skills
• Experience of team building, motivation and managing staff of all abilities within a team setting.
• Relevant experience working within a catering environment.
• Working knowledge of stock control within catering environment.
• Customer Service experience
• Able to keep accurate written records
• Have some experience of running a number of Food and Food Service audits on the wards at assigned mealtimes.
• Have some experience of monitoring catering staff while on wards or work setting.
• Able to maintain professional relationship with ward staff, visitors, and patients in the hospital.
• Smart appearance and standards of presentation

• Relevant experience within NHS, Public Sector organisation or relevant experience.
• Good understanding of food ordering and receiving food items.
• Experience of working with IDDSI code for Speech and Language

Skills

• To work on own initiative, plans, organizes and manager own workload and that of others. prioritize duties at short notice.
• Excellent communications skills at all levels
• To have high levels of tact and diplomacy and to demonstrate assertiveness when required to resolve man management situations e.g. sickness absence, conduct.
• Physically fit and able to stand most of the day.

Personal and people development

• Effective communication
• Smart Personal appearance
• Good Personal Hygiene.

• Personal and people development

Communication

• Good verbal communication.
• Good written communication

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Applications, offers of employment and contracts may be withdrawn or terminated if it is found that fraudulent statements were made or fraudulent documents provided during the recruitment process. Additional possible consequences include referral to professional bodies or criminal sanctions.