Quality Improvement Coordinator

Job overview

The Quality Improvement Coordinator is an integral part of the Patient Safety & Improvement team, providing Quality Improvement capabilities across the Trust with a focus on clinical improvement.

Main duties of the job

This role will support the Quality Improvement Manager to deliver the Trust strategy with particular focus on the development and implementation of clinical improvement projects related to and including the Patient Safety and Improvement priorities.

The post holder will support projects which improve patient safety and clinical effectiveness, including patient experience across the Trust. As part of the Patient Safety and Quality Improvement Team, the post holder will contribute to the corporate aims and objectives of the organisation and will be a source of advice to improving the safety and quality care.

The post holder will be required to support the Quality Improvement Manager to facilitate a number of priorities at the same time, at pace and ensuring that in practice change is sustainable.

The post holder will be required to work on their own initiative and support all levels of the organisation, including Executive Directors, senior clinicians, managers, internal and external stakeholders.

The Quality Improvement Coordinator will support the Quality Improvement Manager to utilise programme governance principles, applying improvement methodologies, including reporting, leading project reviews and analysis and providing detailed updates and assurance against the planned and forecast position of projects and Quality Improvement.

Working for our organisation

There’s never been a more exciting time to join TeamQEH. We’re working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we’ve ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We love working here and think you will too.

Detailed job description and main responsibilities

For more information regarding this opportunity, please see the attached Job Description and Person Specification.

Person specification

Qualifications

• Professional Clinical Qualification (registered nurse, midwife, or other registered healthcare professional)
• QSIR College Qualification (NHSE/I)

• Educated to first degree level or equivalent experience in relevant field
• Training in quality improvement methodology

Experience

• Experience of putting into practice the strategy and associated plans for a specific improvement or programme of improvement.

• Experience of applying structured project management processes

Skills, abilities, and knowledge

• Ability to implement a project from conception through to completion
• Ability to build relationships and communicate effectively with various stakeholders
• Ability to work on own initiative and organise own workload without supervision, meeting deadlines, prioritising effectively against conflicting priorities

• Ability to analyse problems and support the development of practical and workable solutions to address them
• Ability to write and present accurate and concise reports to various groups and to use them to influence others at decision making levels
• Good communicator with well-developed written, verbal and presentation skills

We not only recruit employees based on their qualifications and experience - we recruit individuals who possess and can demonstrate the behaviours which underpin our core values (attached).

By applying for this post you are agreeing to the transfer of information in the application form to Trac jobs & if you are offered a job your personal information will be transferred into the NHS Electronic Staff Records (ESR) system. Please check your email account regularly for communication regarding this vacancy.

We offer our staff a wide range of benefits and support including:

• Flexible working opportunities
• Free counselling service
• NHS Pension scheme
• Access to Wagestream - an app-based service that provides instant earned wage access*
• Support and advice for staff affected by either Peri-Menopause or Menopause
• Opportunity to join our Staff Networks which include: Armed Forces, REACH (Race, Ethnicity and Culture Heritage), Disability and LGBTQ+ networks.

We are committed to being a menopause friendly employer.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

Admin & Clerical staff may be required to act as Loggists for a major incident.

Everyone within the Trust has or will shortly need to have a minimum level of skill for computer literacy for their day-to day- work as we become more digitally mature. Therefore all staff should be computer literate.

Team QEH are one of the most research-active organisations for our size in the UK, recruiting 2,188 in 20/21 and ranked 10/16 in the Eastern Region. We have a wide-ranging and diverse portfolio of clinical studies and also recognised as one of the fastest trusts in the country from set up to recruitment.