Ward Clerk - Theatre Central Admissions

Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.

We have three strategic objectives:

Population: To work seamlessly with partners to improve lives.

We run services from Midland Metropolitan University Hospital, Sandwell Health Campus, City Health Campus, Rowley Regis Community Hospital, Birmingham & Midland Eye Centre, The Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.

As “People” is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department.

Job overview

A vacancy has arisen for a full time ward clerk within the Centralised Admissions Unit . Candidates need to be hard working , efficient , able to prioritise , work under pressure and possess excellent communication skills.

Duties will include liaising with a wide range of hospital staff , patients and relatives both in person and by telephone. Maintaining medical records both on paper and on the computer system.

We would welcome applications from candidates who do not hold Level 3 Business Administration as this could be offered during employment

Main duties of the job

To work with limited supervision as part of a multi-disciplinary team, providing a clerical support service to nursing staff at ward level. To display sensitivity and tact in dealing with patients and relatives.

To have a responsible outlook in order to cope with the unpredictable nature of ward activity, using prioritising skills and discretion to organise a daily workload to take account of deadlines and degrees of urgency.

Duties would include booking appointments, sending out appointment letters/patient information, answering telephone queries regarding appointments and other duties to support the service provided by the group.

The successful candidate will need to be computer literate in order to use our automated appointment system.

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), will provide care to our local population from first class, purpose-built premises. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:

1. Our People – to cultivate and sustain happy, productive and engaged staff
2. Our Patients – to be good or outstanding in everything we do
3. Our Population – to work seamlessly with our partners to improve live

Detailed job description and main responsibilities

For further information, please see the attached job description and person specification for more information.

Person specification

Qualifications

• GCSE English (or equivalent)

• GCSE Mathematics (or equivalent)
• NVQ Customer Care (or equivalent)
• European Computer Driving Licence qualifications (ECDL)

Experience

• Relevant clerical experience.

• Previous NHS experience.
• Previous Ward Clerk experience
• Experience of patient information systems (e.g. Lorenzo and IPM)

We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.