L&D Program Manager
Duke Corporate Education London Full-time
Duke Corporate Education, a premier global provider of leadership solutions, is seeking a talented Program Manager to coordinate the design and delivery of leadership programs that best meet the needs and specifications of our clients in the Middle East.
We embrace our clients' challenges as our own, designing and delivering advisory services and customized leadership development to propel organizations forward. With delivery in over 85 countries, Duke CE works with clients to co-create the right solution for any level of leadership, from mid-level managers to c-suite executives.
This includes managing all program logistics, liaising with clients, coordinating with other teams, and ensuring that all programs are designed and delivered successfully.
At Duke Corporate Education, we empower leaders at all levels to be catalysts of change in their organizations and, ultimately, in society. We are the premier global provider of leadership solutions in context, consistently top-ranked by the Financial Times.We embrace our clients' challenges as our own, designing and delivering advisory services and customized leadership development to propel organizations forward. With delivery in over 85 countries, Duke CE works with clients to co-create the right solution for any level of leadership, from mid-level managers to c-suite executives.
Together, we transform leaders and business, creating sustainable impact at scale and speed.
This role supports clients in the Middle East.
Responsibilities- Client Program Delivery:
- Own end-to-end execution, including project plans, budgets, invoicing, contracting, and material planning.
- Drive critical delivery elements and manage post-program evaluation and debriefing.
- Coordinate design meetings and logistics, offer design ideas, and manage communications.
- On-Site Program Support:
- Handle hotel/conference logistics, on-site materials, and classroom setup.
- Virtual Program Support:
- Manage virtual delivery logistics, liaise on graphic design, and provide content and module support.
- Coordinate event details, communications, and attendance tracking.
- Client Relationship Management (CRM):
- Build relationships, understand client business, identify risks and opportunities, and ensure smooth delivery transitions.
- Project Budgeting:
- Manage program budgets, contracts, materials, and expenses. Ensure billing accuracy.
- Evaluation Process:
- Review evaluations, prepare summary reports, and contribute to debrief meetings and program improvements.
- Project Design:
- Collaborate on special design assignments and participate in developing program elements.
- Knowledge Management:
- Maintain and update program delivery documents.
- Business Development:
- Identify opportunities during program delivery, contribute to internal business development, and share best practices.
- Bachelor's degree, or at least two years experience working in a client facing role
- Experience in professional education or learning and development, and learning management systems preferred
- Experience working with remote/virtual teams
- Project management experience required, with the ability to manage schedules, deadlines, resources, budgets, and reports. Project Management qualification desirable
- Demonstrated teamwork skills as well as strong organizational and interpersonal abilities
- Experience working with internal and external stakeholders across different teams, cultures, and geographies
- Strong communication and presentation skills
- Fluency in Arabic is essential.
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