Digital Engagement Officer
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements. Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated three times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards!
The work of Technology Services is expanding, and we are supporting an increasing number of colleagues. We require a Digital Engagement Officer who can support our engagement across our Digital space. As part of this role, you will help create content for and drive the team’s presence across our Digital estate, increasing the profile of our work and showcasing new user features ensuring that the work we do is highlighted to our communities.
About you
You will be someone who can unblock issues where they arise, and work effectively with a range of experts. You will be a strong communicator, who can work with different communities and cascade engaging communications to them. You will actively promote the use of M365 applications, helping the department make the most of the M365 applications that are available.This role is varied and challenging, so a can-do attitude, flexible approach, and excellent relationship management skills are a must.
Main responsibilities
You will:
- Work with the Technology Services team to highlight improved ways of working in the organisation using Microsoft 365 solutions, to help achieve a more efficient public service delivery
- Work with the Technology Services team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released.
- Provide a professional first point of contact for digital engagement enquiries, advice and information to stakeholders within the organisation.
- Assist with training and adoption of new Microsoft 365 solutions and processes including delivery and creation of training plans, materials and documentation.
- Monitoring the M365 support network in Microsoft Teams, posting regular announcements relating to M365 updates and responding to questions posted by colleagues across the department.
- Delivering internal engagement products covering topics such as Learning and Development, Professions, and Microsoft 365 feature releases.