Apprentice Business Support Officer
Job overview
This is an exciting opportunity to join our team in a new apprenticeship role. As an Apprentice Business Support Officer, you will receive extensive workplace training in addition to completing a level 3 qualification in Business Administration.
Main duties of the job
We are looking for someone who is motivated to learn new skills, has good organisational skills and is able to work calmly under pressure.
You will join a pool of support staff providing comprehensive, confidential administrative, clerical and business support to the Improvement Cymru team.
Working for our organisation
The NHS Wales Executive provides a central guiding hand, working in partnership for and on behalf of Welsh Government, in and with the NHS in Wales. The Executive is hosted by Public Health Wales.
We are a national support function delivering ‘A Healthier Wales’ vision of a whole-system approach to providing excellent health and social care across Wales.
The Executive’s role in supporting this vision is to provide strong national leadership and strategic direction enabling, supporting and, where necessary, intervening to ensure the delivery of national priorities and standards, to improve the quality and safety of care.The Executive will drive improvements to achieve better, fairer healthcare outcomes for the people of Wales.
Our organisation is guided by Public Health Wales’ Values, 'Working together, with trust and respect, to make a difference'.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/
For guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Detailed job description and main responsibilities
If you are interested in the role and you meet the requirements, please complete our application, using the ‘supporting information’ section to tell us how you meet the person specification.
Shortlisting will be based on the information provided in the application, particularly the Supporting Information, so it’s important to give full and detailed information in this section.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria- To be eligible for this apprenticeship:
- You must not be undertaking any other Welsh Government funded training
- You must work more than 16 hours per week
Experience
Essential criteria- Basic experience in an administration
- Previous experience of dealing with customers, clients and/or members of the public
- Experience of Microsoft Office Suite
- Previous experience in an administrative role
Skills
Essential criteria- Ability to work on own initiative and manage own workload
- Good level of keyboard skills
- Good communication skills
- Good organisational skills with the ability to handle a busy, varied workload and cope with interruptions and changes
- Ability to work calmly under pressure, meet set deadlines and pay meticulous attention to detail completing tasks fully, accurately and on time, prioritising where appropriate
- Excellent numeracy and literacy skills
- Excellent attention to detail
- Ability to communicate effectively in a variety of written and verbal formats, including telephone, email and in person with a wide range of people
- Ability to deal with confidential information or situations in an appropriate and sensitive manner
- Ability to be resourceful and able to research, gather and distribute information as necessary
- Ability to work to deadlines and under pressure
- Ability to speak Welsh
Knowledge
Essential criteria- Good knowledge of MS Office Suite
- Knowledge of Public Health Wales
Personal Attributes
Essential criteria- A good level of professionalism
- Able to work within a team
- Ability to work independently and use initiative
- Good time management
- Respect confidentiality
- Commitment to team goals and personal development
- Motivated and willing to learn and develop skills
- Flexible approach
- Willingness and ability to travel between sites
- Continuing Professional Development