[ref. q87193404] Cleaning Supervisor
Introduction and overall purpose of the role
Responsible for managing the Cleaning Team and Cleaning Operations and delivering excellent customer service. Planning work schedules, preparing material orders, managing absences and inspecting standards of work during the shift. Checking the handover book to ensure requests from users within the school are carried out in a timely, accurate and professional manner.
Introduction and overall purpose of the role
Responsible for managing the Cleaning Team and Cleaning Operations and delivering excellent customer service. Planning work schedules, preparing material orders, managing absences and inspecting standards of work during the shift. Checking the handover book to ensure requests from users within the school are carried out in a timely, accurate and professional manner.
Main Duties & Responsibilities of the Role- Ensure the effective delivery of cleaning service; complying with agreed work schedules and using appropriate methods of work, ensuring all service level agreement and quality standards are met in line with the Company and contract requirements.
- Effectively supervise, train, motivate, discipline and ensure the safety and general welfare of staff in accordance with OCS policies, procedures and training guidelines.
- Be a role model for your team. Develop good working practices and relationships to support staff. To include engagement, motivation, discipline, safety, and general welfare of the staff under supervision.
- Provide leadership, direction and delegation to staff.
- Be responsible and accountable for overall day to day operations of the OCS team.
- Ensure suitable cover for absences is maintained across the shift to ensure service meets its contractual requirement.
- Manage annual leave requests for your team with the Mobile Cleaning Supervisor.
- Carry out return to work interviews with staff.
- Collate and coordinate the information required for the Mobile Cleaning Supervisor e.g material orders, time sheets; ensuring the information is provided in a timely manner.
- Enthusiastically support, actively promote, and demonstrate superior customer Service in accordance with the company standards.
- Any other duties requested by the Mobile Cleaning Supervisor and Cleaning Manager.
- GCSE level grade C and above
- Supervisory experience in managing teams (Essential)
- Proven experience of improving team performance (Essential)
- Good PC skills (Desirable)
- Cleaning experience within an educational setting (Desirable) Personal Characteristics/Attributes
- Strong character with a no-nonsense approach
- Proactive, organised, structured and reliable
- Individual with aspirations to learn key career-developing skills.
About The Company
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.