ITSM Specialist - Platform and Development (ServiceNow)
Harrow
Overview:
The London Borough of Harrow is seeking an IT Service Management specialist who has subject matter expertise in the day-to-day administration of our ITSM platform (currently ServiceNow). This role also supports the Service Manager, assuring the operational delivery of IT service providers.The candidate must have experience and undertake all ITSM process activities. The specialist will use their expertise to enhance the Servicenow product, provide advice and guidance to drive improvement, develop accurate system reports, improve internal ITIL and associated processes, provide training and guidance, and produce actionable data analysis to identify call trends.
About you:
The successful candidate will be:
- Experienced in ServiceNow administration enhancing and evolving Harrow’s instance and providing advice and guidance to all stakeholders whilst driving improvement.
- Experienced and competent in running all ITSM process activities (including but not limited to Incident, Change, Problem and Major incident management)
- Experienced of supplier engagement and performance management and understand the mapping of KPI’s and SLAs to performance.
- Experienced and ability to analyse data and develop quality documentation including knowledge articles and customer facing forms which support and improve the user journey, encouraging self-service.
- Experienced of CSAT monitoring and evaluation to improve service provision.
- An effective communicator with strong interpersonal skills.
- Familiar with IT industry standards, ITIL, ISO, IEC, etc and the principles embedded within them. Minimum ITIL foundation qualification
- Experienced in working for an LGA or organisation similar to that of the Council, public or third sector, is desirable
Related Documents:
For more information, please refer to the Role Profile/Selection Criteria
Michael PageLondon, 11 mi from Harrow
specialists, second-line support).
Ideal Candidate:
• Strong technical and communication skills to work across business areas.
• Experience leading small teams and mentoring.
• Proficient in .NET, C#, SQL, SSIS, SSRS, and service management tools (e.g...
City of London, 12 mi from Harrow
Job Title: ServiceNow Developer / Technical Specialist
Location: London - Hybrid working
Day Rate: £700 per day
Contract Length: approx. 8 months
Clearance: SC preferred
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LA International Computer Consultants LtdLondon, 11 mi from Harrow
Responsibilities:
• Design, configure, and customize ServiceNow applications and modules to meet business requirements.
• Implement and maintain ITSM and ITOM processes on the ServiceNow platform.
• Develop and manage integrations between ServiceNow and other...