Customer Service Advisor - Retentions Team
Overview:
At Calisen, we are dedicated to owning and managing essential energy infrastructure assets that promote smarter energy for everyone.
Through our smart metering, installation, data services, EV charging infrastructure, and electrification of heat, we’re fostering a more sustainable future. Our core business values drive us to bring smarter energy solutions to all. With growth and development happening across all sectors of our business, we now have a fantastic opportunity for you to join us as a Temporary Customer Service Advisor within our dynamic smart metering exchange team.
Responsibilities:
About the Role
As a Customer Service Advisor at Calisen, you'll be the champion of our phone lines, scheduling smart meter appointments and delivering exceptional customer service. You'll work closely with various departments, find innovative solutions, and manage administrative tasks, such as generating letters for our valued customers.
Embark on a 6-month journey, working 37.5 hours per week. Our fixed shift pattern runs from 8am to 8pm, Monday to Friday, with just one Saturday shift every four weeks from 8-4/9-5. Enjoy the flexibility of our hybrid setup – combining work-from-home days with at least two days a week in our vibrant Wigan call centre HQ.
What We’re Looking For- An energetic candidate with a strong educational background (minimum GCSE level).
- Excellent telephone skills and proficiency in Microsoft Office.
- Ability to thrive in a fast-paced environment, with previous customer service experience (telephone-based or face-to-face).
- Call centre experience is a bonus but is not essential.
- Outstanding communication and interpersonal skills.
- A team player who can also take the initiative and shine individually.
- Superb organisational and administrative skills.
What We Offer
We’ve supercharged our benefits for 2025, making Calisen the place to be:
- NEW! Competitive Salary: £24,570 pro rata salary per annum, with our annual salary review ensuring your efforts are always rewarded.
- NEW! Birthday Off: Celebrate your day, on us!
- NEW! Life Assurance: Protection for you and your loved ones (4x your salary).
- NEW! Enhanced Maternity & Paternity Leave: Supporting you through life’s biggest moments.
- NEW! My Rewards Platform: Discounts from hundreds of top retailers, just for being part of the team.
And that’s not all:
- 30 Days Holiday: Increasing to 33 days with service (including bank holidays).
- Company Sick Pay: Supporting you during unexpected health challenges.
- Pension Plan: Secure your future with our robust pension scheme.
- Electric Vehicle Salary Sacrifice Scheme: Drive into a greener future.
- Health-Shield Benefits Program: Enjoy discounts, claim back on health expenses, and more.
- 24/7 Employee Assistance Plan: Because your mental health matters.
- Professional Growth Opportunities: Join a rapidly expanding market leader where your career can thrive.
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