Customer Service Manager - Newcastle

About Our Client

Page Group are delighted to be working in partnership with a leading manufacturer who supply products to B2B customer both in the UK and Europe. Based in Newcastle, they are now looking for a Customer Service Manager to join the team

• Lead and manage the internal customer service team supporting customers via phone and email
• Ensure a world class level of service is provided to B2B customer - both UK and Export
• Manage end to end order process from initial order progressing through to dispatch and delivery, working across all touch-points throughout the journey
• Ensure customers are kept fully informed of any changes around their order
• Work closely with production and planning to manage lead times and help create a dispatch plan
• Work closely with in house and 3rd party logistics to arrange the smooth movement of goods including creation of export documentation
• Review and improve process and procedures where required that drive positive outcomes across efficiency, customer satisfaction and cost
• Support dales function with admin, pricing and customer support where required
• Create and present reports around customer behaviour, to drive strategic decision making

• Experience in a similar customer service management role
• Experience within a manufacturing, supply chain or export focused business
• Strong customer centric approach
• Ability to motivate and inspire others
• Export knowledge (desirable)

What's on Offer

This is an amazing opportunity to join an industry leading manufacturing business at their office on the Outskirts of Newcastle.

Working Monday to Friday - 08-30 - 17-00 on site

Generous salary on offer of up to £50,000 depending on experience along with excellent company benefits