National Account Manager - Q-Commerce & E-Retail
Join our journey to create a new experience for The National Lottery and help us to power change for the greater good.
We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy.
While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.
We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…
A bit about the role…
We’re looking for a commercially driven and digitally savvy National Account Manager to lead and grow the National Lottery’s presence across Q-commerce and E-Retail platforms. This is a newly created role, designed to accelerate our presence in the fast-evolving digital retail landscape, with a current market size of £131bn in the UK.
Reporting to the Channel Manager – New Business, the role will focus on developing existing partnerships, onboarding new business opportunities and driving revenue and returns to Good Causes. This will be delivered by building demand by creating and delivering against a clear strategy, providing direction, leadership and motivation across multiple internal and external stakeholders
This role is offered on a permanent basis. The successful candidate will be required travel at least bi-weekly to our Watford HQ and be prepared to travel to locations around the UK with some overnight stays as and when required. This role will come with a company car and fuel card.
What you’ll be doing…- Develop and execute strategies to grow distribution, presence and revenue across existing q-commerce and e-commerce partnerships, increasing our player base through targeting younger, tech savvy consumers.
- Identify, pitch and onboard new operators and aggregators, breaking down barriers to entry and navigating regulatory and operational complexities.
- Ongoing account management of existing Q-commerce partners, maintaining strong relationships and implementing joint strategies for growth and customer engagement.
- Developing the operational requirements of all Retail Q-Commerce partners (Deliveroo, Uber eats, Just Eat etc) and build a strategy to allow National Lottery products to be delivered via Q-Commerce partners in line with the 4th License requirements.
- Responsible for a Trade Marketing budget to support the expansion and activation of the channel.
- Champion the channel within Allwyn, working closely with internal teams including brand, product, operations, security and regulations to align on planning, project management, capacity, implementation and governance
- Partner with the National Account Manager’s within the Retail Channels Team and provide direction on how best to activate TNL via Grocers online platforms.
- Stay ahead of industry trends within Q-commerce and E-Retail, bringing insights back into Allwyn to feed into the development of the plans and to inform the strategy to ensure strong execution within the channel.
- Negotiate commercial agreements and partnerships that deliver value for both Allwyn, Good Causes and the customer.
- Track and report on the key performance metrics, providing regular updates to the senior retail leadership team and other internal stakeholders
- Ensure we maximise our impact within the online presence, utilising investment to activate promotional activity such as National Lottery campaigns and events as well as improving taxonomy and product placement.
- Proven experience of national account management within q-commerce or e-retail.
- Demonstrable experience of working with q-commerce organisations and a history of delivering strong results through them.
- Evidence of strong selling negotiating skills and experience of dealing with and driving distribution gains within q-commerce and e-retail.
- Ability to shape business cases and champion these cases internally with internal/external stakeholders.
- Experience of leading initiatives or projects through a period of significant change and ambiguity, whilst maintaining stakeholder engagement and delivery throughout.
- Experience of analysing financial and business performance providing insight and recommendations to help form wider plans.
- Deep understanding of the e-retail landscape, including emerging trends and technologies.
- Strong analytical skills, with the ability to interpret data and translate insights into actionable strategies.
- Excellent verbal and written communication skills .
- Confident in presenting in front of internal and external stakeholders, both small and large groups, face to face and virtual
- Capable of utilising internal business systems, such as BI/Qlik/Power BI, analysing data sets to make decisions and recommendations.
- Results orientated and able to thrive in a fast-paced dynamic environment
- Flexibility to be at Allwyn locations and customer meetings throughout the week
- Full UK Driving Licence
Key Measures of Success:
- Strategy and Delivery: Identifies and penetrates new online market segments onboarding new partnerships in the first 12 months
- Growth: Achieve and exceed revenue and distribution targets for e-commerce, q-commerce or e-retail
- Integrity: Ensure Participant Protection and acting with integrity is at the heart all decision making with full alignment and governance in place for any significant changes to process or new initiatives
- Decision Making - Makes decisions, guided by the overall Retail strategy, that positively impact channel results
- Leadership: Strategic Planning - Executes functional plans and contributes to the development of functional goals
- Continuous Improvement & Process: Implements strategies to promote improved working methods and increased efficiency across Allwyn.
About us:
We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better.- Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
- Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence
- Sustainability – Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this
- Inclusion and accessibility – We are making all parts of The National Lottery inclusive – whether you play a game in a store or online.
If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at careers@allwyn.co.uk and we’ll be happy to help.
**Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks**
A place of belonging…
We want to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.
Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications.Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.
Benefits
An inclusive reward offering with wellbeing at the centre…
At Allwyn, we’ve put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers.
Here’s a list of some of the fantastic benefits we offer…- Company bonus scheme
- Matched pension contributions up to 8.5%
- 26 days annual leave + 2 Life Days (and bank holidays)
- Complimentary Private Medical
- Life Assurance
- Enhanced Maternity & Paternity leave
- £500 wellness allowance
- Access to nutritional advisor and personal trainers
- Discounted Health Assessments
- Complimentary Financial coaching
Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues, we continue to create a place of work where people feel rewarded and can succeed.