Marketing Lead, Customer Migration Programme (12 months)
NatWest Group Manchester
Join us as a Marketing Lead within our Customer Migration Programme
- For a strategic and creative thinker, this is a valuable opportunity to develop your communication and leadership skills
- You’ll be leading a team in supporting the creation of customer communications and activity, including mandatory communication, to support a strategically important customer migration programme
- Joining a collaborative and influential team in a fast moving environment, you can expect lots of variety and great visibility for you and your work
What you'll do
This role will see you representing our Marketing function in key stakeholder discussions as a trusted adviser. You'll be developing relationships with key stakeholders across the the customer migration programme and with the wider delivery teams.You’ll need to develop customer communication strategies that balance customer needs with priorities of the business, making sure that our regulatory requirements are met through effective planning and prioritisation.
As well as this, you’ll be:
- Understanding the priorities, aspirations and migration plan commitments of the customer migration programme in order to turn them into strategies and measurable goals
- Delivering against the communications and marketing brief, at all stages of the communication development
- Working with our strategic partners to make sure our activity reflects leading thinking and best practices
- Making sure all communications, especially regulatory/mandatory ones, are in customer language and optimise the customer’s experience
The skills you'll need
We're looking for someone with strong customer communications experience in designing strategies and tailoring approaches for different customer groups. Along with great networking and influencing skills, you'll need a proven ability to build relationships with senior leaders and work collaboratively on complex customer migration initiatives that add value and support customer, business and regulatory priorities.
You’ll also need:
- Budget management experience
- Knowledge of CCA Consumer Duty principles and FCA rules and regulations
- A high level of drive and a personal commitment to success
- Strong experience leading a team in the pursuit of shared objectives
- Experience of contributing to business discussions that drive decisions
- Knowledge and application of customer communication strategies, targeting and practices
Wilmslow, 9 mi from Manchester
Robert Half is proud to be partnering with a market leading retail company in its search for a Digital Marketing lead.
The role offers flexible hybrid working.
Reporting directly into the head of Marketing, this is an exciting opportunity...
NatWest GroupManchester
Join us as our Marketing Business Partner in Corporate & Institutional Banking
• Lead a team of marketing professionals by translating the Corporate & Institutional Banking (CIB) business strategy and commercial outcomes into plan, budget...
Leeds, 38 mi from Manchester
Overview:
Are you an experienced Digital Marketer that would like to play a key role in driving the effectiveness of our Digital Marketing?
As the Digital Marketing Lead, you will lead and implement the firm’s digital marketing strategy...