1st line Support Technician

About Our Client

Our client is a well-established large organisation in the industrial/manufacturing industry. With a commitment to innovation and sustainability, they are known for their quality output and the superior support they provide to their clients across Leeds.

• Providing first line support for all IT-related issues.
• Assisting with IT projects and contributing to the development of the IT infrastructure.
• Maintaining and troubleshooting hardware, software, and network issues.
• Coordinating with team members to ensure efficient operations.
• Implementing new technologies and system updates.
• Providing training and support to staff on IT systems and procedures.
• Ensuring compliance with IT policies and procedures.
• Maintaining accurate and up-to-date IT documentation.

The Successful Applicant

A successful 1st line Support Technician should have:

• A relevant qualification in IT or a related field.
• Proven problem-solving skills.
• Strong communication skills and the ability to explain complex IT concepts in simple terms.
• Experience in an IT support role within an industrial/manufacturing environment desirable but not essential
• Knowledge of IT systems and infrastructure.

• An estimated salary range £35K + Bens
• Work-life balance with a competitive holiday allowance of 24 days.
• Additional benefits such as Cycle to Work Scheme, an extra day off for your birthday, and a Life Assurance policy (6x Salary).
• An Employee Assistance Programme and additional welfare support.
• A commitment to sustainability within the workplace.

If you are a proactive individual who thrives in a dynamic environment, we encourage you to apply for the 1st line IT Support Technician role based in Leeds - 4 days on site 1 day at home.