Customer Service Advisor

About Our Client

Our client is Not for Profit organisation who provide support to vulnerable communities in the UK. They have a strong reputation for their commitment, striving to provide the best in customer service and training for their staff.

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out to answer customer questions.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Ensuring customer satisfaction and providing professional customer support.
• Processing customer accounts and filing documents.
• Keeping records of customer interactions, transactions, comments and complaints.

The Successful Applicant

A successful Customer Service Advisor should have:

• Proven customer service or client service experience in a Charity.
• Strong phone contact handling skills and active listening.
• Thorough understanding of the business services industry.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritise, and manage time effectively.

• An estimated salary range of £25,000 - £28,600.
• A hybrid working model, blending in-office and remote work.
• Generous holiday allowance with 26 days annual leave.
• An inclusive and supportive company culture that values employee well-being and growth.

Apply now!